ReachOut Suite vs ServiceTrade
ReachOut Suite
reachoutsuite.comServiceTrade
servicetrade.comSide by side
| Figure | ReachOut Suite | ServiceTrade |
|---|---|---|
| Price from | $159/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 3 |
| Spec score · Field Service Management Software | 8.9 (#7) | 8.0 (#43) |
| Customer portal | Customers can request installations, maintenance or repairs, view and approve quotes, see active invoices and track service-request status through a self-service portal. | Customers can use an online service portal for service information and communicate through online quotes and after-service reports. |
| Founded | 2003 | 2012 |
| Headquarters | White Plains, New York, United States | Durham, North Carolina, United States |
| Accounting integrations | ReachOut integrates with QuickBooks Online and Xero, and offers Open APIs. | Listed integrations include QuickBooks, Sage Intacct, Microsoft Dynamics 365, Acumatica, and other accounting, ERP, compliance, fleet, and business tools. |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | The ReachOut Mobile App is available for Android and iOS smartphones or tablets through Google Play and the Apple App Store. | both |
| Offline mode | Yes | Yes |
| Recurring jobs | Yes | Yes |
| Route optimization | Routes can be optimized, replanned, and saved for future use. | Yes |
| Target industries | The maker lists installation, HVAC, pest control, snow removal, landscaping, appliance repair, fire and safety, and contracting among the industries served. | ServiceTrade lists mechanical service, fire protection and life safety, commercial HVAC, electrical, refrigeration, and kitchen exhaust cleaning as industries it serves. |
Plans
ReachOut Suite
- FreeFree
- Standard$159 a month
- Premium$2,515 a month
- Ultimate$3,225 a month
- EnterprisePriced on request
ServiceTrade
- SelectPriced on request
- PremiumPriced on request
- EnterprisePriced on request
In their own words
ReachOut Suite
ReachOut Suite organizes field-service work, from customer requests and quotes through scheduling, dispatch, job tracking, assets, and inventory. Its technician app provides job and customer details, asset history, time tracking, image capture, forms, checklists, and invoicing. Technicians can record field data offline and create invoices on or off the field. The platform also supports teams, technician reassignment, recurring jobs, route optimization, customer access through Customer Hub, and online or offline payments by links, Customer Hub, or QR codes. It runs on Android, iOS, and the web. ReachOut integrates with QuickBooks Online and Xero and offers an open REST API; API access uses secret-token authentication. The free plan permits 25 jobs, while Standard permits 250; Premium and Ultimate list unlimited jobs. Pricing is listed in USD, with a 7-day trial and paid plans noted from $9/user/mo. Upgrading during the trial starts billing immediately.
ServiceTrade
ServiceTrade is paid field service management software for commercial fire protection and mechanical contractors. It connects office and field work through scheduling, dispatch, job tracking, project management, inspections and billing workflows. The technician app for Android and iOS provides job and customer details, asset history, service tasks, forms, GPS time tracking and work documentation. The platform supports invoicing and payments, offline mode, route optimization, customer portals and recurring jobs. Select includes unlimited office users, a dispatch board and map scheduler, service and job tracking, equipment history and online quotes. Premium adds AI-powered smart features, business insights, technician tasking and timecards, advanced quoting and invoicing workflows, and a customer service portal. Enterprise adds multi-brand and multi-region operations, advanced sales workflows, recurring contract pricing and proposals, parts and inventory management, and technician capacity planning. Integrations include QuickBooks, Sage Intacct, Microsoft Dynamics 365, Acumatica and other business systems. ServiceTrade reports SOC 2 Type 1 certification, role-based permissions, secure single sign-on, encrypted transmission and regular security testing. Pricing is based mainly on technician count and selected suite, with quotes available on request.