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SPECIFICTION
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ServiceTrade

servicetrade.com

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Spec score 8.0 #43 of 95 in Field Service Management Software

What it is

ServiceTrade is paid field service management software for commercial fire protection and mechanical contractors. It connects office and field work through scheduling, dispatch, job tracking, project management, inspections and billing workflows. The technician app for Android and iOS provides job and customer details, asset history, service tasks, forms, GPS time tracking and work documentation. The platform supports invoicing and payments, offline mode, route optimization, customer portals and recurring jobs. Select includes unlimited office users, a dispatch board and map scheduler, service and job tracking, equipment history and online quotes. Premium adds AI-powered smart features, business insights, technician tasking and timecards, advanced quoting and invoicing workflows, and a customer service portal. Enterprise adds multi-brand and multi-region operations, advanced sales workflows, recurring contract pricing and proposals, parts and inventory management, and technician capacity planning. Integrations include QuickBooks, Sage Intacct, Microsoft Dynamics 365, Acumatica and other business systems. ServiceTrade reports SOC 2 Type 1 certification, role-based permissions, secure single sign-on, encrypted transmission and regular security testing. Pricing is based mainly on technician count and selected suite, with quotes available on request.

Spec sheet

Purpose
ServiceTrade is field service management software built for commercial fire protection and mechanical contractors.Read 11 Oct 2026 · servicetrade.com
Integrations
Listed integrations include QuickBooks, Sage Intacct, Microsoft Dynamics 365, Acumatica, and other accounting, ERP, compliance, fleet, and business tools.Read 11 Oct 2026 · servicetrade.com
Security
ServiceTrade reports SOC 2 Type 1 certification, secure single sign-on, role-based permissions, encrypted data transmission, and regular security testing.Read 11 Oct 2026 · servicetrade.com
Support
Support options include help documentation, email, in-app chat, and phone; the support page says telephone support is available to paid subscription plan customers.Read 11 Oct 2026 · servicetrade.com
Headquarters
Durham, North Carolina, United StatesRead 23 Sep 2026 · servicetrade.com
Founded
2012Read 23 Sep 2026 · servicetrade.com
Company
ServiceTrade says it was founded in 2012 and is headquartered in Durham, North Carolina.Read 11 Oct 2026 · servicetrade.com
Customer portal
Customers can use an online service portal for service information and communicate through online quotes and after-service reports.Read 11 Oct 2026 · servicetrade.com
Inspections
The product supports digital inspections, compliance reporting, and converting inspection findings into deficiencies and repairs.Read 11 Oct 2026 · servicetrade.com
Integration limits
Integration data flows and sync timing vary, and additional setup, subscription, implementation, or third-party fees may apply.Read 11 Oct 2026 · servicetrade.com
Invoicing and payments
YesRead 21 Sep 2026 · servicetrade.com
Mobile platforms
bothRead 21 Sep 2026 · servicetrade.com
Offline mode
YesRead 21 Sep 2026 · servicetrade.com
Operations
The platform connects office and field operations with scheduling, dispatch, job tracking, project management, and billing workflows.Read 11 Oct 2026 · servicetrade.com
Pricing basis
Pricing is based mainly on the number of technicians and the selected suite; the pricing page directs prospective customers to request pricing.Read 11 Oct 2026 · servicetrade.com
Recurring jobs
YesRead 21 Sep 2026 · servicetrade.com
Route optimization
YesRead 21 Sep 2026 · servicetrade.com
Target industries
ServiceTrade lists mechanical service, fire protection and life safety, commercial HVAC, electrical, refrigeration, and kitchen exhaust cleaning as industries it serves.Read 11 Oct 2026 · servicetrade.com
Technician app
The technician app provides job and customer details, asset history, service tasks, forms, GPS time tracking, and tools to document work.Read 11 Oct 2026 · servicetrade.com

Plans and prices

Select Priced on request Unlimited office users · Android and iOS technician app · Dispatch board and map scheduler · Service and job tracking · Equipment history · Live chat, email, and phone support · QuickBooks integration Read 11 Oct 2026 · servicetrade.com
Premium Priced on request Everything in Select · AI features · Business insights · Technician tasking and timecards · Project management · Advanced quoting and invoicing · Customer portal · Custom integrations Read 11 Oct 2026 · servicetrade.com
Enterprise Priced on request Everything in Premium · Tech capacity planner · Multi-brand and multi-region operations · Advanced sales workflows · Recurring contract pricing and proposals · Parts and inventory management Read 11 Oct 2026 · servicetrade.com

Every ServiceTrade plan and price →

Strong points and limits

Strong points

  • Android and iOS technician apps
  • Offline mode and route optimization
  • Digital inspections and compliance reporting
  • Unlimited office users on Select
  • Enterprise multi-region operations

Limits

  • Paid product with pricing on request
  • Integration timing and fees may vary
  • Phone support limited to paid subscribers
  • Higher tiers required for advanced capabilities

Who it suits

It suits commercial service contractors in fire protection, mechanical, HVAC, electrical, refrigeration and kitchen exhaust cleaning. Teams needing mobile technician workflows, inspections and tiered operational features can evaluate the three plans.

Verdict

ServiceTrade covers office scheduling, mobile field work, inspections, customer transactions and billing in one contractor-focused system. Select establishes the core workflow, while Premium and Enterprise add analytics, sales, inventory and multi-region features.

Where Specifiction places it

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