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SPECIFICTION
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ServiceTrade vs Zuper

ServiceTrade

servicetrade.com

Zuper

zuper.co

Side by side

FigureServiceTradeZuper
Price from—$299/mo
Free plan——
Free trial—Yes
Open source——
WebYesYes
iOSYesYes
AndroidYesYes
APIYesYes
Plans published34
Spec score · Field Service Management Software8.0 (#43)9.3 (#1)
Spec score · HVAC Software7.5 (#20)8.4 (#8)
Spec score · Plumbing Software7.4 (#25)8.4 (#10)
Spec score · Electrical Contractor Software7.4 (#24)8.4 (#9)
CompanyServiceTrade says it was founded in 2012 and is headquartered in Durham, North Carolina.Zuper says it was founded in 2016 and is headquartered in Seattle.
Customer portalCustomers can use an online service portal for service information and communicate through online quotes and after-service reports.Customers can review jobs, assets, quotes and contracts through a portal and receive automated SMS or email alerts.
HeadquartersDurham, North Carolina, United StatesSammamish, Washington, United States
IntegrationsListed integrations include QuickBooks, Sage Intacct, Microsoft Dynamics 365, Acumatica, and other accounting, ERP, compliance, fleet, and business tools.Zuper advertises more than 60 integrations, including HubSpot, Salesforce, Zendesk, Zoho, QuickBooks, Xero, Stripe, Slack and SurveyMonkey.
Invoicing and paymentsYesYes
Mobile platformsbothboth
Offline modeYesYes
Recurring jobsYesYes
Route optimizationYesYes
SecurityServiceTrade reports SOC 2 Type 1 certification, secure single sign-on, role-based permissions, encrypted data transmission, and regular security testing.Zuper states that it is ISO/IEC 27001:2022 certified and SOC 2 Type II compliant.
SupportSupport options include help documentation, email, in-app chat, and phone; the support page says telephone support is available to paid subscription plan customers.Zuper’s product capabilities page says support is available through its online help center, email, and phone, with live demos and onboarding assistance.

Plans

ServiceTrade

  • SelectPriced on request
  • PremiumPriced on request
  • EnterprisePriced on request

ServiceTrade pricing →

Zuper

  • Zuper Connect$299 a month
  • EnterprisePriced on request
  • GrowthPriced on request
  • StarterPriced on request

Zuper pricing →

In their own words

ServiceTrade

ServiceTrade is paid field service management software for commercial fire protection and mechanical contractors. It connects office and field work through scheduling, dispatch, job tracking, project management, inspections and billing workflows. The technician app for Android and iOS provides job and customer details, asset history, service tasks, forms, GPS time tracking and work documentation. The platform supports invoicing and payments, offline mode, route optimization, customer portals and recurring jobs. Select includes unlimited office users, a dispatch board and map scheduler, service and job tracking, equipment history and online quotes. Premium adds AI-powered smart features, business insights, technician tasking and timecards, advanced quoting and invoicing workflows, and a customer service portal. Enterprise adds multi-brand and multi-region operations, advanced sales workflows, recurring contract pricing and proposals, parts and inventory management, and technician capacity planning. Integrations include QuickBooks, Sage Intacct, Microsoft Dynamics 365, Acumatica and other business systems. ServiceTrade reports SOC 2 Type 1 certification, role-based permissions, secure single sign-on, encrypted transmission and regular security testing. Pricing is based mainly on technician count and selected suite, with quotes available on request.

Visit servicetrade.com

Zuper

Zuper has no write-up on Specifiction yet; its figures are above.

Visit zuper.co