ServiceTrade vs Zuper
ServiceTrade
servicetrade.comZuper
zuper.coSide by side
| Figure | ServiceTrade | Zuper |
|---|---|---|
| Price from | — | $299/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Field Service Management Software | 8.0 (#43) | 9.3 (#1) |
| Spec score · HVAC Software | 7.5 (#20) | 8.4 (#8) |
| Spec score · Plumbing Software | 7.4 (#25) | 8.4 (#10) |
| Spec score · Electrical Contractor Software | 7.4 (#24) | 8.4 (#9) |
| Company | ServiceTrade says it was founded in 2012 and is headquartered in Durham, North Carolina. | Zuper says it was founded in 2016 and is headquartered in Seattle. |
| Customer portal | Customers can use an online service portal for service information and communicate through online quotes and after-service reports. | Customers can review jobs, assets, quotes and contracts through a portal and receive automated SMS or email alerts. |
| Headquarters | Durham, North Carolina, United States | Sammamish, Washington, United States |
| Integrations | Listed integrations include QuickBooks, Sage Intacct, Microsoft Dynamics 365, Acumatica, and other accounting, ERP, compliance, fleet, and business tools. | Zuper advertises more than 60 integrations, including HubSpot, Salesforce, Zendesk, Zoho, QuickBooks, Xero, Stripe, Slack and SurveyMonkey. |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | both | both |
| Offline mode | Yes | Yes |
| Recurring jobs | Yes | Yes |
| Route optimization | Yes | Yes |
| Security | ServiceTrade reports SOC 2 Type 1 certification, secure single sign-on, role-based permissions, encrypted data transmission, and regular security testing. | Zuper states that it is ISO/IEC 27001:2022 certified and SOC 2 Type II compliant. |
| Support | Support options include help documentation, email, in-app chat, and phone; the support page says telephone support is available to paid subscription plan customers. | Zuper’s product capabilities page says support is available through its online help center, email, and phone, with live demos and onboarding assistance. |
Plans
ServiceTrade
- SelectPriced on request
- PremiumPriced on request
- EnterprisePriced on request
Zuper
- Zuper Connect$299 a month
- EnterprisePriced on request
- GrowthPriced on request
- StarterPriced on request
In their own words
ServiceTrade
ServiceTrade is paid field service management software for commercial fire protection and mechanical contractors. It connects office and field work through scheduling, dispatch, job tracking, project management, inspections and billing workflows. The technician app for Android and iOS provides job and customer details, asset history, service tasks, forms, GPS time tracking and work documentation. The platform supports invoicing and payments, offline mode, route optimization, customer portals and recurring jobs. Select includes unlimited office users, a dispatch board and map scheduler, service and job tracking, equipment history and online quotes. Premium adds AI-powered smart features, business insights, technician tasking and timecards, advanced quoting and invoicing workflows, and a customer service portal. Enterprise adds multi-brand and multi-region operations, advanced sales workflows, recurring contract pricing and proposals, parts and inventory management, and technician capacity planning. Integrations include QuickBooks, Sage Intacct, Microsoft Dynamics 365, Acumatica and other business systems. ServiceTrade reports SOC 2 Type 1 certification, role-based permissions, secure single sign-on, encrypted transmission and regular security testing. Pricing is based mainly on technician count and selected suite, with quotes available on request.