ReachOut Suite vs Smart Service
ReachOut Suite
reachoutsuite.com
Smart Service
smartservice.comSide by side
| Figure | ReachOut Suite | Smart Service |
|---|---|---|
| Price from | $159/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 4 |
| Spec score · Field Service Management Software | 8.9 (#7) | 8.8 (#10) |
| Customer portal | Customers can request installations, maintenance or repairs, view and approve quotes, see active invoices and track service-request status through a self-service portal. | Yes |
| Founded | 2003 | 1992 |
| Free plan | Yes | No |
| Headquarters | White Plains, New York, United States | Dublin, Ohio, United States |
| Accounting integrations | ReachOut integrates with QuickBooks Online and Xero, and offers Open APIs. | Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage. |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | The ReachOut Mobile App is available for Android and iOS smartphones or tablets through Google Play and the Apple App Store. | both |
| Offline mode | Yes | Yes |
| Recurring jobs | Yes | Yes |
| Route optimization | Routes can be optimized, replanned, and saved for future use. | Yes |
Plans
ReachOut Suite
- FreeFree
- Standard$159 a month
- Premium$2,515 a month
- Ultimate$3,225 a month
- EnterprisePriced on request
Smart Service
- Standard SubscriptionPrice not published
- Enterprise SubscriptionPrice not published
- Purchase OptionPrice not published
- Standard Subscription (Cloud or Desktop)$129.99 a month
In their own words
ReachOut Suite
ReachOut Suite organizes field-service work, from customer requests and quotes through scheduling, dispatch, job tracking, assets, and inventory. Its technician app provides job and customer details, asset history, time tracking, image capture, forms, checklists, and invoicing. Technicians can record field data offline and create invoices on or off the field. The platform also supports teams, technician reassignment, recurring jobs, route optimization, customer access through Customer Hub, and online or offline payments by links, Customer Hub, or QR codes. It runs on Android, iOS, and the web. ReachOut integrates with QuickBooks Online and Xero and offers an open REST API; API access uses secret-token authentication. The free plan permits 25 jobs, while Standard permits 250; Premium and Ultimate list unlimited jobs. Pricing is listed in USD, with a 7-day trial and paid plans noted from $9/user/mo. Upgrading during the trial starts billing immediately.
Smart Service
Smart Service has no write-up on Specifiction yet; its figures are above.