Recursive Labs Visual Engagement Platform vs SightCall Remote Visual Support
Recursive Labs Visual Engagement Platform
recursivelabs.comSightCall Remote Visual Support
sightcall.comSide by side
| Figure | Recursive Labs Visual Engagement Platform | SightCall Remote Visual Support |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 4 |
| Spec score · Video Customer Support Software | 8.1 (#11) | 8.4 (#6) |
| Compliance | The Customer Service page says its configurable redaction engine has met security standards from PCI to HIPAA, supports GDPR, and allows customers to specify data retention lifecycles. | SightCall states alignment with GDPR and CCPA and SOC 2 Type II audited controls; its pricing page also lists SOC 3, CSA STAR Level 1 and HIPAA compliance. |
| Headquarters | St. Louis, Missouri, United States | Redwood City, California, United States |
| Integrations | The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text. | Official integrations include Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, SAP Field Service Management, Genesys, NICE, Microsoft Teams, Outlook and RealWear devices. |
| What it does | Recursive Labs describes its offering as enterprise grade visual customer experience tools for seeing, guiding and assisting customers in real time. | SightCall Remote Visual Support connects customers, technicians and experts through live video, AR and real-time collaboration for remote troubleshooting. |
Plans
Recursive Labs Visual Engagement Platform
No plans published.
SightCall Remote Visual Support
- SightCall InsightsPriced on request
- SightCall Remote Visual SupportPriced on request
- SightCall Xpert KnowledgePriced on request
- SightCall Xpert Knowledge StandalonePriced on request
In their own words
Recursive Labs Visual Engagement Platform
Recursive Labs Visual Engagement Platform provides tools for agents to see, guide and assist customers in real time. Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link, without an app or download. Agents can pause the stream, annotate a frozen frame and add other participants. Mixed Reality tools allow agents to point into the video, show tools or props and draw in the stream. ReadOnly Cobrowse lets agents view a customer’s website, redact sensitive data at the element level and annotate while the customer controls clicks. WebRTC Share supports browser tabs, applications and full desktops on Windows and Mac. Native Android and iOS SDKs can limit sharing to an app or show the full device, with controls to shield sensitive panels. Customers can launch video from digital properties, and agents can move text or voice conversations to video using a one-time link. The platform also supports escalation from AI experiences to live agents. Recursive Labs describes its architecture as cloud native and API first, with dedicated instances available. Pricing is on request; no plans are available for direct purchase.
SightCall Remote Visual Support
SightCall Remote Visual Support has no write-up on Specifiction yet; its figures are above.