Recursive Labs Visual Engagement Platform vs Univerx Co-browsing
Recursive Labs Visual Engagement Platform
recursivelabs.comUniverx Co-browsing
univerx.aiSide by side
| Figure | Recursive Labs Visual Engagement Platform | Univerx Co-browsing |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 2 |
| Spec score · Video Customer Support Software | 8.1 (#11) | 7.8 (#14) |
| Integrations | The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text. | The pricing page includes integrations with an existing technology stack in every plan. |
| Security | The privacy policy says the company uses technical and organizational measures including encryption and tokenization, and says product data retention follows the executed service agreement. | The site says video calls and co-browsing sessions are encrypted, customer data is not stored unnecessarily, and the service complies with GDPR and SOC 2 standards. |
| Support | The site offers demos and lists sales phone and email contacts for inquiries. | Plans include dedicated support and onboarding, and the pricing page says its sales team responds to quote requests within 24 hours. |
| What it does | Recursive Labs describes its offering as enterprise grade visual customer experience tools for seeing, guiding and assisting customers in real time. | Univerx combines browser co-browsing, video calls and automation for sales and customer-support teams. |
Plans
Recursive Labs Visual Engagement Platform
No plans published.
Univerx Co-browsing
- CustomPriced on request
- Custom pricingPriced on request
In their own words
Recursive Labs Visual Engagement Platform
Recursive Labs Visual Engagement Platform provides tools for agents to see, guide and assist customers in real time. Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link, without an app or download. Agents can pause the stream, annotate a frozen frame and add other participants. Mixed Reality tools allow agents to point into the video, show tools or props and draw in the stream. ReadOnly Cobrowse lets agents view a customer’s website, redact sensitive data at the element level and annotate while the customer controls clicks. WebRTC Share supports browser tabs, applications and full desktops on Windows and Mac. Native Android and iOS SDKs can limit sharing to an app or show the full device, with controls to shield sensitive panels. Customers can launch video from digital properties, and agents can move text or voice conversations to video using a one-time link. The platform also supports escalation from AI experiences to live agents. Recursive Labs describes its architecture as cloud native and API first, with dedicated instances available. Pricing is on request; no plans are available for direct purchase.
Univerx Co-browsing
Univerx Co-browsing has no write-up on Specifiction yet; its figures are above.