Repli vs Respond.io
Repli
repli.in
Respond.io
respond.ioSide by side
| Figure | Repli | Respond.io |
|---|---|---|
| Price from | ₹2,493/mo | $79/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · Instagram DM Automation Tools | 7.8 (#9) | 8.0 (#6) |
| Spec score · Messenger Marketing Software | 7.8 (#22) | 8.1 (#16) |
| Audience | Repli describes its intended users as creators, coaches, D2C brands and agencies. | The company describes the platform as built for mid-market B2C businesses with high-volume customer conversations. |
| Integrations | The integrations library lists Shopify, WooCommerce, Razorpay, Shiprocket, HubSpot, Salesforce, Zapier, Make, n8n and other services. | Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. |
| Product | Repli automates Instagram DMs and WhatsApp Business conversations using triggers, AI replies, lead capture and analytics. | Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. |
| Support | Repli documentation lists support by WhatsApp at +91 8007377376 and email at [email protected]. | The site advertises 24/7 human and AI support and lists scheduled success calls and an onboarding program among plan features. |
Plans
Repli
- FreeFree
- Creator₹2,493 a month
- Pro₹4,996 a month
- Pro+₹149,918 a month
- BusinessPriced on request
Respond.io
- Starter$79 a month
- Growth$159 a month
- Advanced$279 a month
- EnterprisePriced on request
In their own words
Repli
Repli automates Instagram and WhatsApp Business conversations using triggers, AI replies, lead capture and analytics. Its Comment-to-DM feature can send a private message when a selected keyword appears in a comment on a post or reel. An AI persona can be trained on products, FAQs, policies and brand tone, and can hand complex conversations to a human. DM forms collect contact details and custom fields; leads can be exported or sent to a CRM through webhooks. The AI can find appointment slots and book them in the DM, while post-to-purchase flows can share checkout and payment links. Listed integrations include Shopify, WooCommerce, Razorpay, Shiprocket, HubSpot, Salesforce, Zapier, Make and n8n. Repli says its channel automations use official Meta APIs and enforce messaging windows, rate limits and template rules. The free plan is free, billed forever, with 15 starting credits plus 5 daily, 1 Instagram account and 1 active automation. Creator is ₹2,493 a month; Pro is ₹4,996 a month; Pro+ is ₹149,918 a month. Business pricing is by request.
Respond.io
Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. It is aimed at mid-market B2C businesses handling high volumes of customer conversations. AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations. The unified inbox can bring WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails into a single customer thread. Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. Respond.io states that it is GDPR compliant and ISO 27001 certified, with data encrypted in transit and at rest and databases backed up daily. Plans start with Starter at $79/month for five users; Growth and Advanced list ten users, while Enterprise allows unlimited users. A free seven-day trial does not require a credit card, but there is no free plan. WhatsApp fees are separate from the subscription and charged by Meta based on usage.