Repli vs Trengo
Repli
repli.in
Trengo
trengo.comSide by side
| Figure | Repli | Trengo |
|---|---|---|
| Price from | ₹2,493/mo | €299/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 9 |
| Spec score · Instagram DM Automation Tools | 7.8 (#9) | 7.9 (#8) |
| Integrations | The integrations library lists Shopify, WooCommerce, Razorpay, Shiprocket, HubSpot, Salesforce, Zapier, Make, n8n and other services. | The integration hub lists tools including HubSpot, Salesforce, Shopify, WooCommerce, and BigCommerce. |
| Product | Repli automates Instagram DMs and WhatsApp Business conversations using triggers, AI replies, lead capture and analytics. | Trengo brings WhatsApp, email, live chat, social media, and voice calls into a shared team inbox. |
| Security | Documentation says Repli uses row-level security, role-based policies, email verification, revocable session devices and server-side-only secrets. | Trengo says its application is hosted on AWS, backups are encrypted, and app communication uses TLS with HSTS. |
| Support | Repli documentation lists support by WhatsApp at +91 8007377376 and email at [email protected]. | Plan support ranges from email and messaging to phone support and a dedicated success manager on Enterprise. |
Plans
Repli
- FreeFree
- Creator₹2,493 a month
- Pro₹4,996 a month
- Pro+₹149,918 a month
- BusinessPriced on request
Trengo
- Boost€299 a month
- Pro€499 a month
- EnterprisePrice not published
- Boost (annually billed)€299 a month
- Boost (monthly billed)€349 a month
- Pro (annually billed)€499 a month
- Pro (monthly billed)€599 a month
- Enterprise (annually billed)Priced on request
- Enterprise (monthly billed)Priced on request
In their own words
Repli
Repli automates Instagram and WhatsApp Business conversations using triggers, AI replies, lead capture and analytics. Its Comment-to-DM feature can send a private message when a selected keyword appears in a comment on a post or reel. An AI persona can be trained on products, FAQs, policies and brand tone, and can hand complex conversations to a human. DM forms collect contact details and custom fields; leads can be exported or sent to a CRM through webhooks. The AI can find appointment slots and book them in the DM, while post-to-purchase flows can share checkout and payment links. Listed integrations include Shopify, WooCommerce, Razorpay, Shiprocket, HubSpot, Salesforce, Zapier, Make and n8n. Repli says its channel automations use official Meta APIs and enforce messaging windows, rate limits and template rules. The free plan is free, billed forever, with 15 starting credits plus 5 daily, 1 Instagram account and 1 active automation. Creator is ₹2,493 a month; Pro is ₹4,996 a month; Pro+ is ₹149,918 a month. Business pricing is by request.
Trengo
Trengo brings WhatsApp, email, live chat, social media and voice calls into a shared inbox for teams. Agents can collaborate on conversations, which are distributed using round-robin routing. Its AI assistant can suggest replies or send them automatically, and AI Journeys automate multi-step conversations and workflows across channels. Conversation usage is counted in seven-day windows; a message outside a window starts a new conversation. The integration hub includes HubSpot, Salesforce, Shopify, WooCommerce and BigCommerce. Developers can use a REST API, webhooks, a JavaScript website-widget API, and custom apps and channels. Trengo runs on Android, iOS, macOS, Windows and the web, and offers an API. Boost costs €299.00 per month billed annually for 10 users and 6,000 conversations per year; Pro is €499.00 per month billed annually for 20 users and 18,000 conversations per year. Monthly billing is also available: Boost at €349.00 per month and Pro at €599.00 per month. Enterprise pricing is custom. There is no free plan, but a free trial is available.