Requester vs SmartFlow
Requester
getrequester.comSmartFlow
software.idexx.comSide by side
| Figure | Requester | SmartFlow |
|---|---|---|
| Price from | $12/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 3 | 0 |
| Spec score · Workflow Management Software | 8.7 (#8) | 6.9 (#42) |
| Analytics | Basic analytics are included with Pro and advanced analytics with Business; analytics and audit logs are not included in Free. | Analytics include customizable reporting, task completion rates, and data to help teams set goals and KPIs. |
| Headquarters | Sri Lanka | Westbrook, Maine, United States |
| Integrations | Listed integrations include Slack, Microsoft Teams, Discord, Google Chat, Telegram, incoming webhooks, workspace event webhooks, Zapier, Make, and n8n. | IDEXX lists SmartFlow as integrating with Cornerstone, ezyVet, and Neo. |
| Purpose | Requester is a workspace-based platform for internal request intake, reusable templates, collaboration, and approval workflows. | SmartFlow is veterinary workflow software that streamlines the patient visit from admission to discharge. |
| Security | Requester says workspace data tables use row-level security and public-link tokens are hashed, with expiry and revocation controls. | IDEXX's SmartFlow data protection agreement describes security measures including access authentication, firewalls, antivirus protection, intrusion detection or prevention, and access logging. |
| Support | The Free plan includes community support, Pro includes email support, and Business includes priority support. | SmartFlow customer support is offered seven days a week, 365 days a year, with regional phone numbers and an email address listed. |
Plans
In their own words
Requester
Requester is a workspace-based platform for collecting internal requests, using reusable templates, collaborating, and routing approvals. Its form builder has 27 field types and conditional logic. Requests can come through a template picker, AI-drafted chat, public intake links, inbound email, resubmission, or linked sub-requests. Approval steps can route to any reviewer, all reviewers, or an M-of-N quorum, across multiple steps. External approvers can decide through single-use email links without an account or seat, with decisions recorded in the audit log. Visual workflows include routing, branching, delays, service-level targets, and webhook steps. Listed integrations include Slack, Microsoft Teams, Discord, Google Chat, Telegram, webhooks, and Zapier; the service also describes a per-workspace public API key. The audit log records an actor, timestamp, IP address, and user agent. Free includes three approver seats and 50 requests per month. Pro is $12 per approver per month with a three-seat minimum; Business is $25 per approver per month with a five-seat minimum. Mobile access is through a PWA installed to a home screen.
SmartFlow
SmartFlow has no write-up on Specifiction yet; its figures are above.