Resgrid vs Service Pro

Resgrid is an open-source dispatch and operations platform that brings calls, personnel, vehicles, and communications together. Its computer-aided dispatch tools support creating, assigning, tracking, and closing calls, with notifications and reporting. Teams can manage personnel and units, schedules, maps, messages, training, and workflow automation. Workflows can send notifications through email, SMS, Slack, Teams, or Discord; call REST APIs or webhooks; and upload files to storage services. Resgrid supports Teltonika, Queclink, and Jimi/Concox vehicle GPS trackers, plus an integration path through Traccar. Five role-focused apps are available: Responder, Unit, IC, Dispatch, and BigBoard. The platform can be hosted on customer servers; Resgrid says communications use 256-bit TLS and stored data is encrypted with AES-256. The free plan supports up to 10 entities, but is limited to North American customers on the US-West data center and does not include SMS. Resgrid was founded in 2012 and is headquartered in South Lake Tahoe, California.

Service Pro is a field service management platform for organizations that service, install, and maintain physical equipment. Dispatchers can assign technicians to work orders, follow job status in real time, and keep customers informed. A color-coded, drag-and-drop scheduler filters technicians by location, skill level, and certification. Service calls can become work orders, including through call-to-quote and call-to-order conversions. The native mobile app runs on iOS, Android, and Windows devices and supports offline work. Technicians can review work orders, customer and asset history, and contract or warranty coverage, then record labor, parts, photos, and signatures. The mobile app can integrate with systems such as QuickBooks, NetSuite, and Viewpoint. API access requires a separately purchased Service Pro API Connector license. A subscription includes a secure hosted cloud environment, ongoing dedicated support, and account management. Pricing is customized, billed annually per user, and implementation fees also apply. MSI says free trials may be offered when appropriate for a customer's evaluation; customers are directed to contact sales.