Respond.io vs Trengo
Respond.io
respond.io
Trengo
trengo.comSide by side
| Figure | Respond.io | Trengo |
|---|---|---|
| Price from | $79/mo | €299/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 9 |
| Spec score · Instagram DM Automation Tools | 8.0 (#6) | 7.9 (#8) |
| Spec score · Social Customer Service Software | 8.1 (#11) | 7.9 (#13) |
| Spec score · WhatsApp Business API Providers | 8.1 (#13) | 8.1 (#14) |
| Spec score · WhatsApp Customer Service Software | 8.1 (#16) | 8.1 (#17) |
| Spec score · Social Media Customer Service Software | 8.1 (#20) | 8.0 (#23) |
| Spec score · Conversational Support Software | 8.0 (#14) | 7.9 (#17) |
| Spec score · Digital Customer Service Platforms | 8.0 (#15) | 8.0 (#16) |
| Founded | 2017 | 2017 |
| Free plan | No | No |
| Headquarters | Kuala Lumpur, Malaysia | Utrecht, Netherlands |
| Integrations | Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. | The integration hub lists tools including HubSpot, Salesforce, Shopify, WooCommerce, and BigCommerce. |
| Plan limits | The pricing page lists 5 users on Starter, 10 on Growth and Advanced, and unlimited users on Enterprise. | Boost includes 10 users and Pro includes 20 users, with additional users available for purchase. |
| Product | Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. | Trengo brings WhatsApp, email, live chat, social media, and voice calls into a shared team inbox. |
| Support | The site advertises 24/7 human and AI support and lists scheduled success calls and an onboarding program among plan features. | Plan support ranges from email and messaging to phone support and a dedicated success manager on Enterprise. |
Plans
Respond.io
- Starter$79 a month
- Growth$159 a month
- Advanced$279 a month
- EnterprisePriced on request
Trengo
- Boost€299 a month
- Pro€499 a month
- EnterprisePrice not published
- Boost (annually billed)€299 a month
- Boost (monthly billed)€349 a month
- Pro (annually billed)€499 a month
- Pro (monthly billed)€599 a month
- Enterprise (annually billed)Priced on request
- Enterprise (monthly billed)Priced on request
In their own words
Respond.io
Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. It is aimed at mid-market B2C businesses handling high volumes of customer conversations. AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations. The unified inbox can bring WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails into a single customer thread. Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. Respond.io states that it is GDPR compliant and ISO 27001 certified, with data encrypted in transit and at rest and databases backed up daily. Plans start with Starter at $79/month for five users; Growth and Advanced list ten users, while Enterprise allows unlimited users. A free seven-day trial does not require a credit card, but there is no free plan. WhatsApp fees are separate from the subscription and charged by Meta based on usage.
Trengo
Trengo brings WhatsApp, email, live chat, social media and voice calls into a shared inbox for teams. Agents can collaborate on conversations, which are distributed using round-robin routing. Its AI assistant can suggest replies or send them automatically, and AI Journeys automate multi-step conversations and workflows across channels. Conversation usage is counted in seven-day windows; a message outside a window starts a new conversation. The integration hub includes HubSpot, Salesforce, Shopify, WooCommerce and BigCommerce. Developers can use a REST API, webhooks, a JavaScript website-widget API, and custom apps and channels. Trengo runs on Android, iOS, macOS, Windows and the web, and offers an API. Boost costs €299.00 per month billed annually for 10 users and 6,000 conversations per year; Pro is €499.00 per month billed annually for 20 users and 18,000 conversations per year. Monthly billing is also available: Boost at €349.00 per month and Pro at €599.00 per month. Enterprise pricing is custom. There is no free plan, but a free trial is available.