Respond.io vs Upcellia
Respond.io
respond.ioUpcellia
upcellia.comSide by side
| Figure | Respond.io | Upcellia |
|---|---|---|
| Price from | $79/mo | $19/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 5 |
| Spec score · Social Customer Service Software | 8.1 (#11) | 7.7 (#15) |
| Audience | The company describes the platform as built for mid-market B2C businesses with high-volume customer conversations. | The company says it serves real clients in Spain and Peru, including clinics, real estate, ecommerce, academies and marketing agencies. |
| Headquarters | Kuala Lumpur, Malaysia | Barcelona, Spain |
| Integrations | Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. | The privacy policy lists integrations with Meta WhatsApp Cloud API, Facebook/Instagram Messaging and email; messages use Meta’s official API when enabled. |
| Product | Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. | Upcellia is an AI-powered business suite for SMBs in Spain and Latin America covering lead capture, omnichannel inbox, webchat, CRM, sales pipeline, activities, automations and AI agents. |
| Support | The site advertises 24/7 human and AI support and lists scheduled success calls and an onboarding program among plan features. | Free, Essential and Advanced plans provide technical support via WhatsApp, while Premium adds priority WhatsApp support and scheduled meetings. |
| Unified inbox | The platform brings WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails into the same customer thread. | The unified inbox centralizes WhatsApp Business, Instagram, Facebook Messenger, TikTok and Webchat, with threaded conversations and assignment to agents or departments. |
Plans
Respond.io
- Starter$79 a month
- Growth$159 a month
- Advanced$279 a month
- EnterprisePriced on request
Upcellia
- FreeFree
- PricingPage.plans.lite.name$19 a month
- Essential$69 a month
- Advanced$139 a month
- Premium$289 a month
In their own words
Respond.io
Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. It is aimed at mid-market B2C businesses handling high volumes of customer conversations. AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations. The unified inbox can bring WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails into a single customer thread. Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. Respond.io states that it is GDPR compliant and ISO 27001 certified, with data encrypted in transit and at rest and databases backed up daily. Plans start with Starter at $79/month for five users; Growth and Advanced list ten users, while Enterprise allows unlimited users. A free seven-day trial does not require a credit card, but there is no free plan. WhatsApp fees are separate from the subscription and charged by Meta based on usage.
Upcellia
Upcellia is an AI-powered business suite for small and midsize businesses in Spain and Latin America, combining lead capture, customer conversations, CRM, sales pipelines, automations, and AI agents. Its inbox brings together WhatsApp Business, Instagram, Facebook Messenger, TikTok, and Webchat, with threaded conversations assignable to agents or departments. Teams can add private notes, tags, custom contact fields, and conversation states, and manage multiple branches or mailboxes. Cellia, its AI engine, handles text, voice, and audio and is trained on each company’s documents and processes with defined operating limits. Leads can also be captured automatically from Facebook and TikTok or through custom web forms. The Free plan is free and includes one channel, one user, one mailbox, 100 conversations per month, 100 contacts, and two months of history. Paid plans range from Lite at $19 a month to Premium at $289 a month; Essential is $69 a month. There is no free trial. Upcellia is available on Android, iOS, and the web, and states that it complies with EU GDPR.