Retently vs SurveySensum
Retently
retently.comSurveySensum
surveysensum.comSide by side
| Figure | Retently | SurveySensum |
|---|---|---|
| Price from | $99/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Nps Software | 8.6 (#2) | 7.8 (#8) |
| API | The public REST API is version 2, uses X-Api-Key authentication, supports read and write keys, and has a 150-request-per-minute rate limit. | SurveySensum’s help center says its API can connect the platform with CRM, HRM, and helpdesk applications and support custom workflows. |
| Headquarters | Chisinau, Moldova, and Austin, Texas, United States | 6 Battery Road, #17-06, Singapore 049909 |
| Integrations | Listed integrations include Shopify, Klaviyo, Gorgias, HubSpot, Salesforce, Intercom, Zendesk, Pipedrive, Slack, Segment and Zapier. | The pricing page lists HubSpot, Slack, and Open APIs with Starter CX, and Salesforce with Self-Driven CX. |
| Security | Retently says data in transit uses HTTPS, data at rest is encrypted, and production access is restricted with MFA, VPN access and IP whitelisting. | The homepage says the service uses encryption and access management, regular vulnerability assessments and penetration tests, and private-server backups. |
| Support | Every plan includes a help center and email support; Pro adds live chat, while Enterprise adds onboarding, Zoom support and a named customer-success manager. | Starter CX lists global support with response times under two hours across North America, Europe, and Asia time zones. |
Plans
Retently
- Ecommerce Basic$99 a month
- Ecommerce Pro$299 a month
- EnterprisePriced on request
SurveySensum
- Managed CX for YouPriced on request
- Self-Driven CXPriced on request
- Starter CXPriced on request
In their own words
Retently
Retently collects customer feedback and measures NPS, CSAT and CES across multiple survey channels. Surveys can be sent by email, SMS or link, shown in a web app, embedded on a page, displayed through a feedback button or run at a tablet kiosk. Written responses are grouped into topics, while B2B teams can roll scores up by account. Described AI features classify feedback, analyze topics and provide an AI CX agent that finds issues and recommends actions across surveys, reviews and tickets. Event triggers can launch surveys, and alerts or feedback can be sent to connected tools. Integrations include Shopify, Klaviyo, HubSpot, Salesforce, Intercom, Zendesk, Gorgias, Slack, Microsoft Teams and Segment. REST API, webhooks and an MCP server support survey and feedback workflows. Ecommerce Basic is $99 a month; Ecommerce Pro is $299 a month. Both are monthly plans, and a 14-day trial is available without a free plan.
SurveySensum
SurveySensum has no write-up on Specifiction yet; its figures are above.