Revel Systems vs SpotOn Restaurant
Revel Systems
shift4.com
SpotOn Restaurant
spoton.comSide by side
| Figure | Revel Systems | SpotOn Restaurant |
|---|---|---|
| Price from | $20/mo | $50/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · Restaurant Table Management Software | 8.4 (#8) | 8.8 (#3) |
| Spec score · Restaurant and Food Service Management Software | 8.4 (#2) | 8.8 (#1) |
| Spec score · Restaurant POS Software | 8.2 (#12) | 8.7 (#3) |
| API authentication | The API platform uses OAuth client credentials and bearer tokens at api.revelsystems.com. | Restaurant API consumers need a SpotOn API key sent in the x-api-key header, with access granted per location. |
| API availability | The customer agreement says API/XML access is licensed if specified in the applicable order form. | SpotOn’s integrations FAQ says it does not offer an open API and accepts developers through a preferred-partner intake process. |
| Hardware requirement | The iPad POS is designed for the latest iOS release and supports only the immediately previous iOS version as backward compatibility. | SpotOn says restaurant customers cannot use their own POS hardware or tablets because its restaurant POS uses proprietary hardware. |
| Integrations | The marketplace lists integrations including 7shifts, Appfront, Backbar, Restaurant365, QuickBooks Online, Deliverect and Brio AI. | Listed integrations include DoorDash, Uber Eats, Deliverect, Chowly, Checkmate, 7shifts, MarginEdge, Restaurant365, Tenzo, OpenTable, Shogo, DAVO and payroll providers. |
| Kitchen display | Its Kitchen Display System routes and tracks kitchen tickets on touchscreens instead of printed slips. | SpotOn KDS keeps front- and back-of-house orders synchronized and is designed to continue operating during internet outages. |
| Online ordering | Merchants can take direct online orders through their own website without third-party commission fees. | SpotOn Order is a commission-free online-ordering product integrated with the POS. |
| Praise: usability | TrustRadius reviewers repeatedly describe the interface and back office as intuitive and easy for staff to learn. | GetApp reviewers commonly describe the interface as intuitive, easy to learn and helpful for staff training. |
| Rating on Apple App Store | 2.8 out of 5 from 76 ratings. | GoTo Place is rated 4.9 out of 5 from 259 ratings |
| Rating on G2 | 4.1 out of 5 from 146 reviews. | 4.4 out of 5 from 245 reviews |
| Rating on GetApp | 3.6 out of 5 from 323 reviews. | 4.2 out of 5 from 371 reviews |
| Rating on Trustpilot | 1.5 out of 5 from 450 reviews. | 4.5 out of 5 from 624 reviews |
| Reporting | Business Intelligence provides drill-down sales, labor and performance reports tailored to roles from general manager to CFO. | Dynamic reporting can filter in-house and online sales by categories and time periods. |
| Security | Revel security material describes PCI/P2PE compliance, EMV support, network security and malware protection. | SpotOn lists PCI PTS v7 and end-to-end encryption in the security specifications for its Handheld device. |
| Support | The support terms list 24/7/365 phone response for critical issues, with stated response times under two hours for high-severity issues, under eight hours for medium and under 12 hours for low. | SpotOn advertises human 24/7/365 technical support, personalized setup and training, and software updates included in monthly software costs. |
Plans
Revel Systems
- DoorDash Marketplace add-on$20 a month
- Software$99 a month
- Installation$649, paid once
- Revel POS PlatformPriced on request
SpotOn Restaurant
- All-In PlanFree
- All-In PlanFree
- Core Bundle$50 a month
- POS Essentials$55 a month
- Build Your OwnPriced on request
In their own words
Revel Systems
Revel Systems has no write-up on Specifiction yet; its figures are above.
SpotOn Restaurant
SpotOn Restaurant is a cloud-based restaurant management system combining point-of-sale, online ordering, reservations, labor management, AI-powered P&L analysis, and integrations. Its POS includes table layouts, menu management, ordering, payments, reporting, and employee tools. SpotOn presents options for full-service restaurants, bars and pubs, and counter service, as well as casual and fine dining, breweries, quick service, fast casual, cafes, and bakeries. The dashboard adds an AI menu assistant, dynamic reporting, marketing campaigns, remote management, multi-location tools, and employee tools. SpotOn Order connects commission-free online ordering to SpotOn POS and the GoTo Place app. Direct delivery integrations include DoorDash and Uber Eats; other delivery platforms are supported through Deliverect. Offline mode is designed to keep stations connected and orders flowing to the kitchen during internet outages, then sync payments when connectivity returns. Users can access the dashboard from a browser on any device. SpotOn says its restaurant POS uses proprietary hardware, so customers cannot use their own POS hardware or tablets. Pricing includes POS Essentials at $55 per station per month, plus implementation, hardware, and processing costs. Support is available 24/7/365 at no extra cost.