Revel Systems

Spec sheet

What it does

Revel is a cloud point-of-sale and business-management platform aimed mainly at restaurants, bars, bakeries, wineries and multi-location operators.Read 14 Oct 2026 · trustradius.com

Integrations

The marketplace lists integrations including 7shifts, Appfront, Backbar, Restaurant365, QuickBooks Online, Deliverect and Brio AI.Read 14 Oct 2026 · dine.shift4.com

Security

Revel security material describes PCI/P2PE compliance, EMV support, network security and malware protection.Read 14 Oct 2026 · cdn.revelsystems.com

Support

The support terms list 24/7/365 phone response for critical issues, with stated response times under two hours for high-severity issues, under eight hours for medium and under 12 hours for low.Read 4 Oct 2026 · shift4.com

Analytics

Revel Data Connector provides POS data for business intelligence tools and custom reporting; the page says to contact an account manager for pricing.Read 4 Oct 2026 · developer.revelsystems.com

API authentication

The API platform uses OAuth client credentials and bearer tokens at api.revelsystems.com.Read 14 Oct 2026 · developer.revelsystems.com

API availability

The customer agreement says API/XML access is licensed if specified in the applicable order form.Read 4 Oct 2026 · shift4.com

API licensing

API/XML terms grant a limited, revocable internal-use right and prohibit copying, resale, sublicensing and derivative integrations without permission.Read 14 Oct 2026 · static.revelsystems.com

API size

The developer FAQ says the public API exposes about 140 endpoints covering resources such as orders, payments, order items, order history and products.Read 14 Oct 2026 · developer.revelsystems.com

API style

The API is HTTP REST and returns JSON, with documented GET, POST, PUT and PATCH operations.Read 14 Oct 2026 · developer.revelsystems.com

Company acquisition

Shift4 completed its acquisition of 100% of Revel Systems for $245.3 million net of cash on June 13, 2024.Read 14 Oct 2026 · investors.shift4.com

Company identity

LinkedIn lists Revel Systems as a privately held software company founded in 2010 with 501–1,000 employees and headquarters in Center Valley, Pennsylvania.Read 14 Oct 2026 · linkedin.com

Core POS

The system provides iPad point-of-sale operations with order entry, payments and table service workflows.Read 14 Oct 2026 · help.shift4.com

Data Connector

Data Connector supplies warehouse fact and dimension tables for revenue, orders, customers, payments and staff, and requires a separate business-intelligence tool.Read 14 Oct 2026 · developer.revelsystems.com

Delivery management

Delivery Management synchronizes menus, prices and availability with services such as Uber Eats, DoorDash and Grubhub.Read 14 Oct 2026 · help.shift4.com

Developer tools

The developer portal lists a REST API, webhooks and a callback mechanism.Read 4 Oct 2026 · developer.revelsystems.com

Google Play app

Revel KDS is listed with 1K+ downloads; the listing shows no star rating or rating count.Read 14 Oct 2026 · play.google.com

Hardware requirement

The iPad POS is designed for the latest iOS release and supports only the immediately previous iOS version as backward compatibility.Read 14 Oct 2026 · support.revelsystems.com

Inventory and menu

Revel’s support materials cover menu categories and subcategories, products, modifiers, recipes, inventory and purchase orders.Read 4 Oct 2026 · support.revelsystems.com

Kitchen display

Its Kitchen Display System routes and tracks kitchen tickets on touchscreens instead of printed slips.Read 14 Oct 2026 · help.shift4.com

Limit: API cost

A G2 reviewer says paid API access would nearly double their monthly subscription.Read 14 Oct 2026 · g2.com

Limit: cancellation and billing

Trustpilot reviewers repeatedly allege difficult cancellation, auto-renewal and continued direct debits after requesting termination.Read 14 Oct 2026 · trustpilot.com

Limit: outages and crashes

Reviewers report system failures, high-volume freezes, payment-processing interruptions and orders or tables disappearing.Read 14 Oct 2026 · trustradius.com

Limit: pricing and add-ons

G2 reviewers complain that API access, KDS screens and other capabilities can add substantial fees to the base subscription.Read 14 Oct 2026 · g2.com

Multi-location

Customer Hub centralizes menu and configuration data across enterprise locations while allowing location-level overrides.Read 14 Oct 2026 · help.shift4.com

Online ordering

Merchants can take direct online orders through their own website without third-party commission fees.Read 14 Oct 2026 · help.shift4.com

Payment processing

Revel Advantage integrates payment processing with the Revel POS platform and supports payment devices in the United States, United Kingdom, Canada and Australia.Read 4 Oct 2026 · support.revelsystems.com

POS and management data

The platform includes POS terminals and back-end functionality for analytics, data management, reporting, ERP, CRM and payroll management.Read 4 Oct 2026 · shift4.com

Praise: customization

GetApp reviewers commonly praise menu customization, remote management and staff onboarding.Read 14 Oct 2026 · getapp.com

Praise: inventory and reporting

Reviewers frequently praise inventory control, hourly sales detail and accessible reporting.Read 14 Oct 2026 · trustradius.com

Praise: usability

TrustRadius reviewers repeatedly describe the interface and back office as intuitive and easy for staff to learn.Read 14 Oct 2026 · trustradius.com

Provisioning warning

Provisioning an iPad permanently deletes Revel data and the support article says it should be done only when instructed by support.Read 14 Oct 2026 · support.revelsystems.com

Rating on Apple App Store

2.8 out of 5 from 76 ratings.Read 14 Oct 2026 · apps.apple.com

Rating on G2

4.1 out of 5 from 146 reviews.Read 14 Oct 2026 · g2.com

Rating on GetApp

3.6 out of 5 from 323 reviews.Read 14 Oct 2026 · getapp.com

Rating on Trustpilot

1.5 out of 5 from 450 reviews.Read 14 Oct 2026 · trustpilot.com

Rating on TrustRadius

8.9 out of 10 from 25 reviews.Read 14 Oct 2026 · trustradius.com

Release note

The September 23, 2026 Customer Hub release added QuickBooks Online accounting synchronization, PourScore beverage variance data, Brio AI phone ordering and Home of Training employee synchronization.Read 14 Oct 2026 · help.shift4.com

Reporting

Business Intelligence provides drill-down sales, labor and performance reports tailored to roles from general manager to CFO.Read 14 Oct 2026 · help.shift4.com

Restaurant and retail use

Revel describes its POS and business management system as serving restaurants and retailers, from small chains and single sites to large chains.Read 4 Oct 2026 · cdn.revelsystems.com

Security compliance

A Revel Systems PCI DSS v4.0 service-provider attestation lists an assessment end date of September 30, 2024.Read 4 Oct 2026 · shift4.com

Self-hosting

The published product and API materials describe hosted cloud services and provide no self-hosting deployment option.Read 14 Oct 2026 · investors.shift4.com

Support targets

Support terms specify 24/7/365 response for critical terminal outages, under two hours for high severity, under eight hours for medium and under twelve hours for low severity.Read 14 Oct 2026 · shift4.com

Webhooks

Webhooks cover events such as finalized orders, customer changes, rewards, stock, menu updates and timesheets, using HTTPS JSON posts with HMAC-SHA1 signatures and retries.Read 14 Oct 2026 · developer.revelsystems.com

Website builder

A website builder creates branded restaurant sites connected to online ordering.Read 14 Oct 2026 · help.shift4.com

Workforce

Workforce Management covers employee scheduling, timecards and labor-compliance tasks.Read 14 Oct 2026 · help.shift4.com

Plans and prices

Every Revel Systems plan and price →

Where Specifiction places it

• Restaurant Table Management Software#8 of 448.4
• Restaurant and Food Service Management Software#2 of 98.4
• Restaurant POS Software#12 of 448.2