ReviewInc vs Superchat
ReviewInc
reviewinc.comSuperchat
superchat.comSide by side
| Figure | ReviewInc | Superchat |
|---|---|---|
| Price from | $499/mo | €89/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 6 |
| Spec score · Review Management Software | 8.4 (#37) | 9.3 (#2) |
| Founded | 2011 | 2020 |
| Free plan | Yes | Yes |
| Headquarters | Woodland Hills, California, USA | Berlin, Germany |
| Integrations | Published integrations include Zapier, Salesforce, Hootsuite, ServiceTitan, ModMed, Housecall Pro, Okta, Entrust, WhatsApp, HubSpot, and Google Maps. | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. |
| Rating on G2 | 4.6 out of 5 from 19 reviews | 4.6 out of 5 from 121 reviews |
| Rating on GetApp | 4.8 out of 5 from 35 reviews | 4.8 out of 5 from 316 reviews |
| Request channels | email_and_sms | multichannel |
| Monitoring alerts | Yes | Yes |
| Review sources | Google,Facebook,Healthgrades,Angi,Cars.com,TripAdvisor,and 600+ review sites | Google,ProvenExpert,Trustpilot,and custom links |
| Support | Enterprise customers receive onboarding, a dedicated account manager, and a U.S.-based support team. | Support chat is offered Monday through Friday from 09:00 to 18:00 CEST, with email support also available. |
| What it does | ReviewInc combines online reputation management and customer-experience tools in one dashboard for monitoring, collecting, responding to, and sharing reviews. | Superchat is AI-powered business communication software that centralizes customer messages and automates responses across channels. |
Plans
ReviewInc
- Full Service$799 a month
- Full Service$499 a month
- BASICPriced on request
- ENTERPRISEPriced on request
- MONITORPriced on request
- PROPriced on request
Superchat
- FreeFree
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- CustomPrice not published
In their own words
Superchat
Superchat combines reputation management with a multichannel customer inbox. It brings reviews from Google, ProvenExpert, Trustpilot and custom links into one place, lets users send invitations through customers’ preferred channels, and provides review links and reminder templates. Monitoring alerts are included. The inbox covers WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. Integrations are available through direct connections, Zapier, Make and the Superchat API from the Advanced plan onward. Professional includes one AI agent and automations; Advanced includes three AI agents. Superchat offers web, Android, iOS, macOS and Windows access, with mobile apps supporting replies and push notifications. The Free plan is free with one WhatsApp number, one employee access and 30 active contacts. Paid plans start at €89 a month, billed monthly, with a stated 12-month minimum contract.