REVIEWS.io vs SmartCustomer
REVIEWS.io
reviews.ioSmartCustomer
smartcustomer.comSide by side
| Figure | REVIEWS.io | SmartCustomer |
|---|---|---|
| Price from | A$29/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 4 |
| Spec score · Review Management Software | 9.2 (#5) | 7.7 (#108) |
| Founded | A Leicester city entrepreneurship guide says REVIEWS.io launched in 2010 and was born in 2011 from Callum McKeefery and his wife’s kitchen-table business. | 2006 |
| Free plan | Yes | Yes |
| Headquarters | Leicester, United Kingdom | Menlo Park, California, United States |
| Integrations | The integration catalogue covers Shopify, BigCommerce, WooCommerce, Magento, Klaviyo, Gorgias, Zendesk, TikTok Shop, Shop, Firework, Boost Commerce and other ecommerce and marketing tools. | Listed integrations include Shopify, BigCommerce, Adobe Commerce, WooCommerce, Google Seller Ratings, Google Product Reviews, Zendesk, and LoyaltyLion. |
| Request channels | email_and_sms | email_and_sms |
| Review collection | It sends automated email and SMS invitations for company and product reviews, including photo and video submissions. | Review collection tools include checkout surveys, batch emails, feedback links, automated emails, SMS, and video testimonial requests. |
| Review sources | REVIEWS.io,Google Local,Trustpilot,ReviewCentre,Houzz,Check-a-Trade,Yelp,Yell.com,Yellow Pages,Cargurus,Cars.com,BBB,Salesforce,Highya,Etsy,TripAdvisor,ProductReview.com.au,Shopify App Store,Sitejabber,Idealo,Billiger.de,Trusted Shops,and custom third-party sites | SmartCustomer,Google Seller Ratings,Google Product Reviews,Facebook,X,TrustedSite |
| Review display widgets | Yes | Yes |
Plans
REVIEWS.io
- FreeFree
- Free (Shopify only)Free
- EssentialsA$29 a month
- Start-UpA$99 a month
- GrowA$299 a month
- PlusA$499 a month
SmartCustomer
- AcceleratePriced on request
- AscendPriced on request
- CustomPriced on request
- LiftoffPriced on request
In their own words
REVIEWS.io
REVIEWS.io is a web service for collecting and displaying customer reviews. Businesses can request reviews by email and SMS, monitor feedback with alerts, use AI assistance when responding, and display reviews in widgets. Listed sources include REVIEWS.io, Google Local, Trustpilot, Yelp, TripAdvisor, Etsy, the Shopify App Store, Salesforce and custom third-party sites, as well as ReviewCentre, Houzz, Check-a-Trade, Yell.com, Yellow Pages, Cargurus, Cars.com, BBB, Highya, ProductReview.com.au, Sitejabber, Idealo, Billiger.de and Trusted Shops. The Free plan includes 25 review invites per month. Essentials lists 300 invites; Start-Up lists 1,500 invites and 100 SMS invites per month; Grow lists 5,000 invites, 100 SMS invites and 100 survey replies per month; Plus lists 10,000 invites with the same monthly SMS and survey-reply allowances as Grow. Prices are listed only for Free. A 14-day trial is also listed. REVIEWS.io was founded in 2012 and is headquartered in Leicester, United Kingdom.
SmartCustomer
SmartCustomer has no write-up on Specifiction yet; its figures are above.