ReviewTrackers vs SmartCustomer
ReviewTrackers
reviewtrackers.comSmartCustomer
smartcustomer.comSide by side
| Figure | ReviewTrackers | SmartCustomer |
|---|---|---|
| Price from | $89/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Review Management Software | 9.2 (#4) | 7.7 (#108) |
| Founded | The company was founded in 2012 and launched its web product in January 2013. | 2006 |
| Free plan | No | Yes |
| Headquarters | ReviewTrackers is headquartered in Chicago, Illinois. | Menlo Park, California, United States |
| Integrations | Documented integrations include Google Business Profile, Facebook, Brandwatch, Hootsuite, OpenTable and Zapier. | Listed integrations include Shopify, BigCommerce, Adobe Commerce, WooCommerce, Google Seller Ratings, Google Product Reviews, Zendesk, and LoyaltyLion. |
| Purpose | ReviewTrackers provides reputation management and insights tools to help businesses monitor customer feedback and improve customer experiences. | SmartCustomer describes its platform as a solution for collecting, monitoring, and distributing business reviews. |
| Request channels | email_and_sms | email_and_sms |
| Review sources | Google,Facebook,Yelp,Tripadvisor,Healthgrades,Vitals,and 100+ additional sources | SmartCustomer,Google Seller Ratings,Google Product Reviews,Facebook,X,TrustedSite |
| Review display widgets | Yes | Yes |
| Support | The company provides a support portal and ticket filing for technical issues, with phone contacts listed for several regions. | Existing customers are invited to contact SmartCustomer directly by email for help. |
Plans
ReviewTrackers
- Customizable Reputation Management Experience$89 a month
- Data OnlyPriced on request
- EssentialPriced on request
- StarterPriced on request
SmartCustomer
- AcceleratePriced on request
- AscendPriced on request
- CustomPriced on request
- LiftoffPriced on request
In their own words
ReviewTrackers
ReviewTrackers is a paid reputation-management service for businesses monitoring customer feedback and improving customer experiences. It gathers reviews from Google, Facebook, Yelp, Tripadvisor, Healthgrades, Vitals, and more than 100 additional sources. Businesses can request reviews by email and SMS, receive monitoring alerts, use AI response assistance, and publish review display widgets. Starter includes alerts, dashboards, review and feedback requests, review responding, and unlimited users. Essential adds experience analysis and competitor insights. Data Only combines review data from more than 100 sources for analysis in a platform chosen by the customer. Add-ons include local listings, local search rank, managed services, white label, employer brand, and App Store packages. Integrations include Google Business Profile, Apple Maps, Hootsuite, and OpenTable. The service runs on web, iOS, and Android. Pricing is on request, paid annually per location per month, with no free plan.
SmartCustomer
SmartCustomer has no write-up on Specifiction yet; its figures are above.