ReviewTrackers vs SOCi Genius Reputation
ReviewTrackers
reviewtrackers.comSOCi Genius Reputation
soci.aiSide by side
| Figure | ReviewTrackers | SOCi Genius Reputation |
|---|---|---|
| Price from | $89/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · Salon Reputation Management Software | 8.6 (#5) | 7.3 (#24) |
| Founded | The company was founded in 2012 and launched its web product in January 2013. | 2012 |
| Headquarters | ReviewTrackers is headquartered in Chicago, Illinois. | San Diego, California, United States |
| Integrations | Documented integrations include Google Business Profile, Facebook, Brandwatch, Hootsuite, OpenTable and Zapier. | SOCi lists 140+ integrations, including Salesforce, Yardi, RealPage, Entrata, Olo, Punchh, and Smarsh, and says custom API connections may be available. |
| Purpose | ReviewTrackers provides reputation management and insights tools to help businesses monitor customer feedback and improve customer experiences. | Genius Reputation Agent monitors reviews for multi-location brands, replies in the brand voice under configured approval rules, and routes sensitive cases to a team. |
| Support | The company provides a support portal and ticket filing for technical issues, with phone contacts listed for several regions. | SOCi provides standard support through in-platform tickets during regular business hours in the customer's time zone. |
| What it does | ReviewTrackers is reputation and customer-review software that aggregates reviews, supports responses and review requests, and analyzes customer feedback. | Genius Reputation Agent monitors reviews for multi-location brands, replies in the brand voice under configured approval rules, and routes reviews needing human attention to the team. |
Plans
ReviewTrackers
- Customizable Reputation Management Experience$89 a month
- Data OnlyPriced on request
- EssentialPriced on request
- StarterPriced on request
In their own words
ReviewTrackers
ReviewTrackers is a paid reputation-management service for businesses monitoring customer feedback and improving customer experiences. It gathers reviews from Google, Facebook, Yelp, Tripadvisor, Healthgrades, Vitals, and more than 100 additional sources. Businesses can request reviews by email and SMS, receive monitoring alerts, use AI response assistance, and publish review display widgets. Starter includes alerts, dashboards, review and feedback requests, review responding, and unlimited users. Essential adds experience analysis and competitor insights. Data Only combines review data from more than 100 sources for analysis in a platform chosen by the customer. Add-ons include local listings, local search rank, managed services, white label, employer brand, and App Store packages. Integrations include Google Business Profile, Apple Maps, Hootsuite, and OpenTable. The service runs on web, iOS, and Android. Pricing is on request, paid annually per location per month, with no free plan.
SOCi Genius Reputation
SOCi Genius Reputation has no write-up on Specifiction yet; its figures are above.