RightITnow ECM vs xMatters
RightITnow ECM
rightitnow.com
xMatters
xmatters.comSide by side
| Figure | RightITnow ECM | xMatters |
|---|---|---|
| Price from | Free | $15/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 4 |
| Spec score · Alert Management Software | 7.9 (#15) | 8.6 (#5) |
| Analytics | Historical Trends tracks alert volume over 7-day, 30-day, 90-day, and one-year periods and can export through a REST API. | Reporting includes post-incident reports, event-timeline replays, real-time service-level indicators, and user and team performance metrics. |
| Founded | 2013 | LinkedIn states that xMatters was founded in 2000. |
| Integrations | The platform lists 50+ connectors, including SolarWinds, Nagios, Zabbix, Zenoss, Dynatrace, Datadog, AWS, Azure, Google Cloud, and ServiceNow. | xMatters advertises hundreds of prebuilt integrations and low-to-no-code connectors for tools such as Jenkins, Prometheus, Jira, Microsoft Teams, Slack, ServiceNow, Dynatrace and New Relic. |
| Purpose | RightITnow ECM correlates events from monitoring tools into root-cause incidents and provides a shared NOC and management view. | xMatters is incident management software aligning DevOps, SREs, and operations teams around automated workflows to deliver reliable products at scale. |
Plans
xMatters
- FreeFree
- Starter (Essentials)$15 a month
- Base (Standard)$39 a month
- AdvancedPriced on request
In their own words
RightITnow ECM
RightITnow ECM turns events from monitoring tools into root-cause incidents and gives NOC operators and managers a shared view. Configurable rules deduplicate, suppress, and group related alerts. A live dependency graph combines discovered topology with a CMDB and highlights critical paths to show cause and impact. Historical Trends tracks alert volume over 7-day, 30-day, 90-day, and one-year periods, with REST API export. The platform lists 50+ connectors, including SolarWinds, Nagios, Zabbix, Dynatrace, Datadog, AWS, Azure, Google Cloud, and ServiceNow. It supports bidirectional ticket integration with ServiceNow, Jira Software 9.x and Cloud, and BMC. Workflows can trigger remediation scripts, acknowledgements, or escalations when incidents open or clear; AI Incident Narrator creates plain-language summaries. ECM runs as a cloud service or on premises, with dedicated nodes available across Azure, AWS, and Google Cloud. Its iOS app lets on-call engineers receive and manage incidents. The free tier costs nothing for up to 100 managed entities; paid pricing is quote based on entity count, with no per-event licensing. A 45-day trial is listed.