RingCentral RingCX vs ZIZO
RingCentral RingCX
ringcentral.com
ZIZO
playzizo.comSide by side
| Figure | RingCentral RingCX | ZIZO |
|---|---|---|
| Price from | $65/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Customer Service Gamification Software | 8.1 (#8) | 6.4 (#24) |
| Headquarters | Belmont, California, United States | Buffalo, New York, United States |
| Integrations | RingCentral says RingCX connects to over 50 tools through open APIs; its App Gallery lists integrations including Salesforce, Microsoft Dynamics 365, and Calabrio ONE. | ZIZO connects to CRMs, dialers, collections platforms, workforce management tools, conversational AI tools, and compliance or QA systems through API or SFTP. |
| Security | RingCX has listed ISO 27001, ISO 27017, ISO 27018, SOC 2, SOC 3, and PCI compliance reports or attestations on RingCentral’s compliance page. | ZIZO states that it is SOC 2 certified, adheres to GDPR and CCPA standards, does not collect personally identifiable information, and encrypts data transfers end-to-end. |
| Support | RingCentral directs RingCX product support inquiries to its Support Center. | The subscription includes dedicated support and account management, and ZIZO says it provides ongoing support, updates, and integration health checks after launch. |
Plans
In their own words
RingCentral RingCX
RingCentral RingCX is an AI-powered omnichannel contact center for managing customer interactions and human and AI agents. One license includes voice calls and more than 20 digital channels. AIR Pro lets teams build voice-first AI agents with natural-language prompts and automate multi-step tasks across voice, SMS, chat, and social. AVA Agent Assist provides answers during live interactions, while AVA Supervisor Assist offers AI insights for supervisors. Contact center capabilities include inbound calling, outbound dialing, IVR building, workforce management, and campaign dialers for preview, progressive, predictive, and voice-broadcast calling. Reporting includes more than 250 pre-built reports, custom dashboards, call recordings, chat transcripts, and screen recordings. RingCX connects to over 50 tools through open APIs; listed integrations include Salesforce, Microsoft Dynamics 365, and Calabrio ONE. It requires a RingEX account and is integrated with RingEX in the RingCentral app. Pricing starts at $65/user/mo (annual); there is no free plan. Each seat includes 2,000 IVR minutes and 4,000 outbound domestic minutes per month; unused minutes do not roll over and overages apply.