Riverbed Aternity vs TrueDEM
Riverbed Aternity
riverbed.comTrueDEM
panagenda.comSide by side
| Figure | Riverbed Aternity | TrueDEM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Digital Experience Monitoring Software | 7.9 (#7) | 7.5 (#15) |
| Deployment | Riverbed lists Aternity as available in SaaS and on-premises deployments. | The SaaS platform uses a lightweight endpoint agent; its Manager can be deployed through Intune, SCCM, GPO, or another software deployment tool. |
| Founded | 2002 | 2007 |
| Headquarters | Redwood City, California, United States | Vienna, Austria |
| Integrations | Riverbed lists integrations including Jira, AWS, Ansible, AppDynamics, Azure, BMC Helix, Datadog, Dynatrace, Freshservice, Google Cloud, Jamf, Microsoft Graph, PagerDuty, ServiceNow, Slack, Splunk, Twilio and Zabbix. | TrueDEM combines endpoint telemetry with Microsoft cloud-side metrics, including Call Quality Dashboard data. |
| Purpose | Aternity brings employee experience data from devices, applications, and networks together to help IT identify and resolve disruptions. | TrueDEM is a digital experience monitoring product that gives IT teams real-time visibility into employees’ Microsoft 365 and Teams experience from their devices through the network to Microsoft’s cloud. |
| Security | Riverbed states that Aternity Digital Experience Management is covered by its ISO 27001:2022 certification and that its SOC 3 report summarizes a SOC 2 Type II report. | The maker’s DORA document says data is encrypted in transit and at rest, can be separated into core and privileged data, and can be hosted in the EU or US Azure region selected by the customer. |
| Support | Riverbed advertises 24x7 follow-the-sun support for its products. | The TrueDEM M365 plan lists Premium Support, and panagenda says its consultants work directly with development to resolve service requests. |
Plans
Riverbed Aternity
- Aternity Digital Experience ManagementPriced on request
TrueDEM
- TrueDEM AdvancedPriced on request
- TrueDEM M365Priced on request
- TrueDEM Site MonitorPriced on request
In their own words
Riverbed Aternity
Riverbed Aternity brings together information from employee devices, applications, and networks to help IT teams find and address disruptions. It draws on actual employee sessions and correlates signals across those sources to identify possible root causes. Aternity Replay reconstructs interactions within SaaS applications, linking browser activity to device and network context without recording screens. The mobile experience offering supports Android, iOS, and ChromeOS, including rugged devices, kiosks, and point-of-sale systems; it includes diagnostics, IT service management integration, and proactive remediation. Riverbed IQ integrations support runbook actions such as retrieving installed software, checking device health events, reviewing Microsoft Teams calls, and running remediation. Aternity is available as SaaS or on premises; SaaS uses Amazon Web Services, with data stored in the customer-selected cloud region. The offering includes endpoint, application, and network monitoring, as well as path visualization and network performance monitoring. Riverbed identifies enterprise environments, including large and complex organizations, as its intended setting. Pricing is on request.