TrueDEM

Spec sheet

Purpose

TrueDEM is a digital experience monitoring product that gives IT teams real-time visibility into employees’ Microsoft 365 and Teams experience from their devices through the network to Microsoft’s cloud.Read 7 Oct 2026 · panagenda.com

Deployment

The SaaS platform uses a lightweight endpoint agent; its Manager can be deployed through Intune, SCCM, GPO, or another software deployment tool.Read 7 Oct 2026 · panagenda.com

Integrations

TrueDEM combines endpoint telemetry with Microsoft cloud-side metrics, including Call Quality Dashboard data.Read 7 Oct 2026 · panagenda.com

Security

The maker’s DORA document says data is encrypted in transit and at rest, can be separated into core and privileged data, and can be hosted in the EU or US Azure region selected by the customer.Read 7 Oct 2026 · panagenda.com

Support

The TrueDEM M365 plan lists Premium Support, and panagenda says its consultants work directly with development to resolve service requests.Read 7 Oct 2026 · panagenda.com

Headquarters

Vienna, AustriaRead 28 Sep 2026 · panagenda.com

Founded

2007Read 28 Sep 2026 · panagenda.com

Company

panagenda says it was founded in Vienna in 2007 and launched TrueDEM in 2020.Read 7 Oct 2026 · panagenda.com

M365 content access

The maker says the agent does not read or consume content such as Teams chats, OneDrive files, or emails.Read 7 Oct 2026 · panagenda.com

M365 monitoring

TrueDEM M365 provides user experience monitoring, outage insights, exportable reporting, configurable alerts, and up to 30 days of default data retention.Read 7 Oct 2026 · panagenda.com

Monitoring scope

It monitors Microsoft 365 services including Teams, Outlook, SharePoint, OneDrive, Copilot, and other M365 services.Read 7 Oct 2026 · panagenda.com

Pricing and licensing

Pricing is based on the number of monitored users, and the maker asks customers to contact it for pricing; Site Monitor is priced per location or site.Read 7 Oct 2026 · panagenda.com

Site monitoring

TrueDEM Site Monitor uses virtual testing users for 24/7 synthetic checks of Microsoft 365 workload availability and performance.Read 7 Oct 2026 · panagenda.com

Supported environments

The product page says the agent supports Windows 10+, macOS, and VDI environments including Citrix and Azure Virtual Desktop.Read 7 Oct 2026 · panagenda.com

Teams analytics

TrueDEM Advanced includes real-time Teams calls and meetings monitoring and per-participant call quality analytics.Read 7 Oct 2026 · panagenda.com

User permissions

The endpoint agent runs in user context without admin rights, while the product’s client requirements list Windows 10 version 1709 and later and macOS 13 or later on ARM64.Read 7 Oct 2026 · panagenda.com

Plans and prices

Every TrueDEM plan and price →

Where Specifiction places it

• Digital Experience Monitoring Software#15 of 267.5