Rivvi vs SMS Meeting

Rivvi is an AI workspace for healthcare organizations that answers questions from team files and connected sources, retains organizational memory, and performs approved tasks. Teams can upload spreadsheets up to 50MB for analysis and draft reports, charts, and lists; documents and PDFs can be added in chat. Paid plans include calls, texts, and website chat, with transfer to a person during calls. Integrations include Microsoft 365, Google Workspace, HubSpot, Smartsheet, Birdeye, Paylocity, and LeadingReach, plus 23 clinical and research sources. Rivvi does not write to EHRs, though users can export EHR lists and upload them. The company states that it has SOC 2 Type II and HIPAA safeguards, encrypted PHI storage, role-based permissions, MFA, private-by-default sharing, approval checks, and PHI action logs. Agents do not diagnose, prescribe, or override clinical judgment. Chat follows the user’s language; voice supports Spanish and 30 more languages.

SMS Meeting sends appointment confirmations and reminders by text from Microsoft Outlook, Google Calendar, or connected business software. Its Microsoft-certified Outlook add-in supports appointments, ordinary meetings, and Microsoft Teams meetings. The Google-certified extension handles Google Meet events and can include meeting links in reminders. Message templates can insert a recipient’s name, appointment date, time, and place. The JSON REST API uses API-key authentication and supports immediate or scheduled sends plus delivery-receipt webhooks. It can connect to management systems, ERPs, patient portals, citizen portals, and in-house applications. STOP replies are reported so connected systems can stop non-essential messages to that recipient. Customer and recipient data are hosted within the European Union, with stated data-minimisation and retention controls. SMS Meeting recommends excluding detailed medical, legal, or financial information from texts. Essential costs €7.50 a month per user and Pro costs €9.50 a month per user, both excluding VAT; SMS credits are separate. A 14-day trial is available, but unused credits are not refunded.