Rivvi vs Voicent

Rivvi is an AI workspace for healthcare organizations that answers questions from team files and connected sources, retains organizational memory, and performs approved tasks. Teams can upload spreadsheets up to 50MB for analysis and draft reports, charts, and lists; documents and PDFs can be added in chat. Paid plans include calls, texts, and website chat, with transfer to a person during calls. Integrations include Microsoft 365, Google Workspace, HubSpot, Smartsheet, Birdeye, Paylocity, and LeadingReach, plus 23 clinical and research sources. Rivvi does not write to EHRs, though users can export EHR lists and upload them. The company states that it has SOC 2 Type II and HIPAA safeguards, encrypted PHI storage, role-based permissions, MFA, private-by-default sharing, approval checks, and PHI action logs. Agents do not diagnose, prescribe, or override clinical judgment. Chat follows the user’s language; voice supports Spanish and 30 more languages.

Voicent develops software for automated voice, email, and text communication, with point-and-click controls for sharing information and exchanging ideas. Its hosted service runs in a browser and can be accessed from computers, phones, and tablets. Cloud plans include call-center features such as agent dashboards, predictive dialing, and campaigns. Cloud calling covers the USA and Canada; on-premise software supports worldwide use with local phone and text services and requires Windows. Voicent says its cloud service has no contact limit and allows unlimited contact imports without extra fees. Calls are billed from pickup to hang-up, with a 30-second minimum followed by six-second increments. Features include call recording, voicemail drop, and dialing modes such as predictive, progressive, preview, click-to-call, and alternate phone dialing. CRM integrations include Salesforce, SugarCRM, Zoho CRM, MySQL, and Voicent CRM. The service lists a free plan, paid options from $19/mo, and a 30-day trial. Standard support is available weekdays from 8am to 5pm PST, excluding holidays or closures.