Route Track vs Sendcloud
Route Track
route.com
Sendcloud
sendcloud.comSide by side
| Figure | Route Track | Sendcloud |
|---|---|---|
| Price from | Free | €280.10/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 6 |
| Spec score · Order Tracking Software | 8.5 (#3) | 8.1 (#7) |
| Founded | 2019 | 2012 |
| Headquarters | Route lists its headquarters in Lehi, Utah. | Eindhoven, Netherlands |
| Integrations | Official integrations include Shopify, BigCommerce, Salesforce Commerce Cloud, WooCommerce and Adobe Commerce Cloud. | Sendcloud lists over 100 plug-and-play integrations, including Shopify, Etsy, Amazon, Magento, eBay, WooCommerce, Odoo, and Zendesk. |
| Security | Merchant and shopper data is encrypted in transit and at rest, with continuous vulnerability scanning, annual third-party penetration testing, and a public vulnerability disclosure program. | Sendcloud says it complies with GDPR, encrypts data at rest and in transit, and hosts data in AWS EU Central and EU North regions. |
| Support | Route’s Help Center provides support topics for package tracking, pricing, and integration troubleshooting. | The Lite plan includes email and live chat support, Growth adds phone support, and Pro lists a Customer Success Manager and guided onboarding. |
Plans
Sendcloud
- FreeFree
- Lite€280.10 a month
- Growth€870.09 a month
- Premium€1,750.08 a month
- Pro€6,390.07 a month
- EnterprisePriced on request
In their own words
Route Track
Route Track gives merchants branded order tracking across email, SMS, the web, and the Route app. Automated messages cover eight points from order confirmation through delivery, and tracking pages can use a merchant’s logo, colors, and messaging. Route connects to more than 1,100 carriers worldwide, including UPS, FedEx, DHL, and USPS. Its API covers orders, shipments, tracking, protection, and resolution workflows; listed commerce integrations include Shopify, BigCommerce, Salesforce Commerce, WooCommerce, and Adobe Commerce Cloud. Personalized product recommendations draw on buyer profiles and order history, but are available only to Shopify and BigCommerce merchants on Pro or Custom plans. The Standard plan is free, billed $0/month, and lists the full platform, custom configuration, consumer-funded pricing, and no monthly or hidden fees. A shopper app for iOS and Android supports visual tracking, package protection, returns, and exchanges. Route states that data is encrypted in transit and at rest, and that it is SOC 2 certified and GDPR and CCPA/CPRA compliant.
Sendcloud
Sendcloud is a shipping platform for e-commerce that connects online stores with couriers and supports label creation, tracking and returns. It imports order details so users can choose delivery options and create labels one at a time or in bulk. Sendcloud lists connections to more than 170 international carriers and over 100 plug-and-play integrations, including Shopify, Etsy, Amazon, Magento, eBay, WooCommerce, Odoo and Zendesk. Custom connections are available through an API; users can also create shipments manually or upload orders by CSV. Post-purchase features include branded tracking pages, customer notifications, returns portals, checkout delivery options and shipping analytics. The free plan covers up to 20 parcels per month without a subscription fee or courier contract. A 14-day trial is listed with no credit card required. Paid plans vary by users, integrations, shipping rules and annual label volumes: Lite is listed at €280.10 a month with a 4,800-label yearly maximum. Sendcloud says it fully supports shipping from Austria, Belgium, France, Germany, Italy, the Netherlands, Spain and the United Kingdom, with conditions applying in other countries. It describes GDPR compliance, encryption and EU-region hosting.