Routeware SmartCity vs Smart Service
Routeware SmartCity
routeware.com
Smart Service
smartservice.comSide by side
| Figure | Routeware SmartCity | Smart Service |
|---|---|---|
| Price from | $1,008/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Snow Removal Software | 8.3 (#6) | 8.3 (#7) |
| Company legal name | Crunchbase identifies the legal entity as Routeware Global, Inc., acquired by Banneker Partners. | Crunchbase lists the legal entity as My Service Depot, LLC, an active privately held company founded by Skip Stringfield. |
| Founded | 2000 | 1992 |
| Headquarters | Austin, Texas, United States | Dublin, Ohio, United States |
| Integrations | Routeware lists AWS, Esri, Geotab, Samsara, telematics, contact-center, asset-management, work-order and GIS integrations. | Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage. |
| Licence | Routeware's terms retain intellectual-property ownership and prohibit reverse engineering, decompiling, copying or transferring the technology, indicating proprietary closed-source software. | The licence agreement identifies My Service Depot, LLC as the licensor and says Smart Service is generally licensed perpetually unless a quote specifies subscription software. |
| Notable news | Routeware announced on January 5, 2026 that Jeremy Collins became CEO and Ray Greer executive chairman. | My Service Depot announced its Smart Leads lead-capture product on September 1, 2013, describing direct transfer of website leads into Smart Service and QuickBooks. |
| Rating on G2 | 4.0 out of 5 from 3 reviews | 4.3 out of 5 from 13 reviews |
| Rating on GetApp | 4.5 out of 5 from 11 reviews | 4.3 out of 5 from 269 reviews |
| Route optimization | The platform includes route planning, route optimization, travel-path editing, turn-by-turn navigation and dynamic route assistance. | Yes |
| Security | Routeware says it conducts annual security audits with a third-party auditor and uses security tools and modern software development practices. | Smart Service states that payment transactions use PCI-compliant encryption. |
| What it does | SmartCity is an all-in-one cloud system for government waste, snow, street-sweeping and other heavy-duty public-works fleets. | Smart Service is field-service management software for trades that combines scheduling, dispatch, work orders, customer records, invoicing and QuickBooks synchronization. |
Plans
Routeware SmartCity
- SmartCity Base subscription (Lakeland contract)$12,096 a year
- Routeware Professional Services Engagement (Lakeland contract)$17,595, paid once
- SmartCity Solid Waste Operations (Lakeland contract)$76,608 a year
- Routeware SmartCityPriced on request
Smart Service
- Standard SubscriptionPrice not published
- Enterprise SubscriptionPrice not published
- Purchase OptionPrice not published
- Standard Subscription (Cloud or Desktop)$129.99 a month
In their own words
Routeware SmartCity
Routeware SmartCity has no write-up on Specifiction yet; its figures are above.
Smart Service
Smart Service has no write-up on Specifiction yet; its figures are above.