Routeware SmartCity

Spec sheet

What it does

SmartCity is an all-in-one cloud system for government waste, snow, street-sweeping and other heavy-duty public-works fleets.Read 14 Oct 2026 · routeware.com

Purpose

SmartCity is an all-in-one SaaS platform for cities that supports heavy-duty fleet operations including snow removal.Read 8 Oct 2026 · routeware.com

Integrations

Routeware lists AWS, Esri, Geotab, Samsara, telematics, contact-center, asset-management, work-order and GIS integrations.Read 14 Oct 2026 · routeware.com

Security

Routeware says it conducts annual security audits with a third-party auditor and uses security tools and modern software development practices.Read 8 Oct 2026 · routeware.com

Compliance

Routeware says it complies with applicable privacy laws where it operates, including the GDPR.Read 8 Oct 2026 · routeware.com

Support

Routeware advertises full-service support; the government listing specifies weekday UK phone/email support, a one-working-day response target and extra charges for configuration or training.Read 14 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Headquarters

Austin, Texas, United StatesRead 28 Sep 2026 · routeware.com

Founded

2000Read 28 Sep 2026 · routeware.com

API and deployment

SmartCity is described as hardware-light and cloud-based with an open API, bring-your-own phone or tablet support, deployment under 90 days and unlimited portal users.Read 14 Oct 2026 · routeware.com

API documentation

The UK Government Digital Marketplace listing says an API is available with HTML/PDF documentation but no sandbox.Read 14 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Company legal name

Crunchbase identifies the legal entity as Routeware Global, Inc., acquired by Banneker Partners.Read 14 Oct 2026 · crunchbase.com

Company profile

LinkedIn lists Routeware, Inc. as privately held, founded in 1999, headquartered in Austin, Texas, with 201–500 employees.Read 14 Oct 2026 · linkedin.com

Customer service

The digital CRM combines customer details and service history while portals enable two-way communication and self-service.Read 14 Oct 2026 · routeware.com

Dispatch

Dispatchers get one view of trucks, orders and statuses, including snowplow locations and route progress.Read 14 Oct 2026 · routeware.com

Fleet reporting

Features include vehicle diagnostics, driver-performance reporting, pre/post-trip inspections, material tickets and customized reports.Read 14 Oct 2026 · routeware.com

Geotab marketplace status

Geotab lists SmartCity as a paid SaaS solution with zero reviews and support for English, French and Spanish.Read 14 Oct 2026 · marketplace.geotab.com

Google Play availability

The Android listing shows 1K+ downloads, no displayed star-rating count, encryption in transit and collection of location and personal information; it requires an existing partner account.Read 14 Oct 2026 · play.google.com

Government security certifications

The government listing states TLS 1.2 or newer in transit, ISO/IEC 27001 certification, Cyber Essentials and Cyber Essentials Plus.Read 14 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Hosting and requirements

The government listing specifies public-cloud AWS hosting, a supported browser and internet connection, with Edge, Firefox, Chrome and Safari supported and no installation required.Read 14 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

In-cab tools

In-cab apps, sensors and AI cameras provide truck-office communication, visual maps, route assistance, touchless alerts and real-time video.Read 14 Oct 2026 · routeware.com

Licence

Routeware's terms retain intellectual-property ownership and prohibit reverse engineering, decompiling, copying or transferring the technology, indicating proprietary closed-source software.Read 14 Oct 2026 · routeware.com

Limit: dispatch reliability

A SoftwareFinder construction reviewer reported dispatch-map lag and updates released without adequate testing, with fixes arriving slowly after reports.Read 14 Oct 2026 · softwarefinder.com

Limit: pricing transparency

GetApp lists no starting price, free version or free trial, requiring buyers to contact the vendor.Read 14 Oct 2026 · getapp.com

Limit: reporting cost

The same SoftwareFinder review said default reports were insufficient and custom reports cost extra.Read 14 Oct 2026 · softwarefinder.com

Limit: usability and GPS

G2 reviewers reported that new users may find the product unintuitive, some features tedious, GPS can miss locations and the app can be slow.Read 14 Oct 2026 · g2.com

Mobile app access

The Routeware iOS app verifies service, records photo-based exceptions, optimizes routes, gives turn-by-turn directions and requires an existing Routeware customer account.Read 14 Oct 2026 · apps.apple.com

Notable accessibility limit

Routeware states that full ADA conformance is not currently available for SmartCity.Read 8 Oct 2026 · routeware.com

Notable news

Routeware announced on January 5, 2026 that Jeremy Collins became CEO and Ray Greer executive chairman.Read 14 Oct 2026 · tools.prnewswire.com

Notable news: headquarters

Routeware announced on December 1, 2025 that it moved its corporate headquarters from Portland, Oregon to Austin, Texas.Read 14 Oct 2026 · routeware.com

Notable transaction

A May 7, 2024 SEC filing says Rubicon agreed to sell its SaaS business, including RUBICONSmartCity, to Wastech for about $68 million plus a possible $12.5 million earn-out.Read 14 Oct 2026 · sec.gov

Praise: driver workflow

A SoftwareFinder government reviewer praised the simple driver interface, professional support, route optimization and exporting route data to other applications.Read 14 Oct 2026 · softwarefinder.com

Praise: support and usability

GetApp reports subratings of 4.6 for customer support, 4.5 for ease of use and 4.2 for features.Read 14 Oct 2026 · getapp.com

Praise: vehicle inspections

A G2 reviewer praised recording every vehicle component and revisiting those records for maintenance and safety.Read 14 Oct 2026 · g2.com

Pricing

Routeware says pricing is custom quoted based on fleet size, services, and operational needs.Read 8 Oct 2026 · routeware.com

Rating on Apple App Store

4.3 out of 5 from 7 ratingsRead 14 Oct 2026 · apps.apple.com

Rating on G2

4.0 out of 5 from 3 reviewsRead 14 Oct 2026 · g2.com

Rating on GetApp

4.5 out of 5 from 11 reviewsRead 14 Oct 2026 · getapp.com

Rating on SoftwareFinder

4 out of 5 from 2 reviewsRead 14 Oct 2026 · softwarefinder.com

Route optimization

The platform includes route planning, route optimization, travel-path editing, turn-by-turn navigation and dynamic route assistance.Read 14 Oct 2026 · routeware.com

Security controls

Routeware says Kobalt assessed its security program at or above expected CIS Top 20 maturity and audited its AWS environment against CIS benchmarks.Read 14 Oct 2026 · routeware.com

Service verification

Automatic service verification, exception flagging, time-stamped records and breadcrumb playback document what crews completed.Read 14 Oct 2026 · geotab.com

Snow operations

Its snow solution supports storm planning, emergency management, plow-location visibility, route status and resident-request workflows.Read 14 Oct 2026 · routeware.com

Users

The snow solution page states that the service includes unlimited portal users.Read 8 Oct 2026 · routeware.com

Plans and prices

Every Routeware SmartCity plan and price →

Where Specifiction places it

• Snow Removal Software#6 of 258.3