Salesforce Automotive Cloud vs Tekion ARC CRM
Salesforce Automotive Cloud
salesforce.com
Tekion ARC CRM
tekion.comSide by side
| Figure | Salesforce Automotive Cloud | Tekion ARC CRM |
|---|---|---|
| Price from | $15/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 14 | 0 |
| Spec score · Automotive CRM Software | 8.4 (#7) | 7.2 (#21) |
| Founded | 1999 | 2016 |
| Headquarters | Salesforce’s principal executive office is Salesforce Tower, 415 Mission Street, San Francisco, California. | Pleasanton, California, United States |
| Integrations | Salesforce lists Agentforce, Data 360, MuleSoft, OmniStudio, Marketing Cloud and Commerce Cloud as related products for extending Automotive Cloud. | Tekion says GoTo Connect is natively integrated into ARC CRM for communications, missed-call tracking, and reporting. |
| Product | Automotive Cloud is a CRM platform that unites driver and vehicle data and supports driver, partner, and employee experiences with AI agents. | ARC CRM is an AI-powered CRM for automotive retail that connects customer interactions across sales, service, accounting and marketing. |
| Security | Salesforce says the Einstein Trust Layer helps secure business data when using generative AI in Automotive Cloud. | Tekion describes role-based access, audit trails and compliance-ready controls for protecting customer data and dealership operations. |
| Support | The Core plan includes Premier Success Plan, and the product page invites customers to contact Salesforce for detailed pricing information. | The stated implementation journey includes training, live launch support, post-launch hypercare and ongoing partner success support. |
Plans
Salesforce Automotive Cloud
- Experience Cloud for Automotive (Customer Community Plus)$15 a month
- Experience Cloud for Automotive (Partner Community)$20 a month
- Asset Service Lifecycle Management$75 a month
- Agentforce for Automotive Cloud$150 a month
- Automotive Cloud Sales & Service Core$300 a month
- Enterprise$350 a month
- Automotive Cloud Sales & Service Advanced$500 a month
- Unlimited$525 a month
- Automotive Cloud Sales Max$700 a month
- Automotive Cloud Service Max$700 a month
In their own words
Salesforce Automotive Cloud
Salesforce Automotive Cloud has no write-up on Specifiction yet; its figures are above.
Tekion ARC CRM
Tekion ARC CRM is an automotive CRM within Tekion’s dealership platform, connecting sales, service, accounting, and marketing. It maintains a unified customer profile across those areas, while AI-powered tools route and prioritize leads and help automate follow-up. Teams can use email, SMS, personalized outreach, and targeted automated campaigns across sales, service, and marketing. CRM Pro adds AI-generated lead context, assisted messaging, call transcription and summaries, opportunity prioritization, and real-time performance insights. Multi-store dealer groups can use centralized permissions, cross-store search and reporting, messaging controls, role approvals, dashboards, and lead acceptance management. Built-in dashboards report performance for sales, marketing, and leadership. Tekion says GoTo Connect is integrated for communications, missed-call tracking, and reporting. The CRM is available on Android, iOS, macOS, and the web. Tekion describes training, launch support, post-launch hypercare, and ongoing partner success support as part of implementation. Pricing is on request; the product page offers a demo request and does not display public pricing.