Salesforce Experience Cloud vs ServiceNow Communities
Salesforce Experience Cloud
salesforce.com
ServiceNow Communities
servicenow.comSide by side
| Figure | Salesforce Experience Cloud | ServiceNow Communities |
|---|---|---|
| Price from | $2/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 11 | 1 |
| Spec score · Customer Community Software | 8.3 (#10) | 6.9 (#33) |
| Founded | 1999 | 2004 |
| Headquarters | San Francisco, California, United States | Santa Clara, California, United States |
| Purpose | Experience Cloud creates branded digital experiences such as portals, help forums, support communities, and sites for customers, partners, and employees. | Communities helps customers and employees get questions answered, connect with peers, and share expertise through self-service problem solving. |
| Support | The Standard Success Plan is included in all licenses and provides self-guided resources, knowledge articles, documentation, Trailhead, and the Trailblazer Community. | ServiceNow documentation directs users to contact Customer Service and Support for help. |
Plans
Salesforce Experience Cloud
- Mobile Publisher for Experience Cloud (login)$2 a month
- Login Edition for Learners and Alumni$3.75 a month
- Employee Portal — Login$4 a month
- Login Edition for Partners$5 a month
- Mobile Publisher for Experience Cloud$5 a month
- Mobile Publisher for Experience Cloud (member or employee)$5 a month
- Employee Portal — Named User$8 a month
- Member Edition for Learners and Alumni$8.75 a month
- Member Edition for Partners$12.50 a month
- CRM Analytics for Community (Experience Cloud)$25 a month
In their own words
Salesforce Experience Cloud
Salesforce Experience Cloud creates branded digital experiences for customers, partners, and employees, including account portals, partner sites, help centers, support communities, and custom sites. Organizations can build with no-code tools and templates, low-code tools, or programmatic development. Sites use Salesforce org data and can connect with Sales, Service, Marketing, Commerce, and Industries applications. Salesforce describes adding Agentforce agents to automate workflows, answer questions, and guide visitors. The platform is available through web, Android, iOS, and APIs. Mobile Publisher can turn Aura and LWR sites into branded Google Play and Apple App Store apps, requiring its own license. Experience Builder sites do not run in the Salesforce mobile app, but work in supported mobile browsers or branded apps. Security options include authentication, encryption, clickjack protection, Content Security Policy, and Lightning Locker. Listed plans include prices from $2.00 per month, with annual billing terms; other editions and terms vary.
ServiceNow Communities
ServiceNow Communities has no write-up on Specifiction yet; its figures are above.