Salesforce Order Management vs ShipHero WMS

Salesforce Order Management manages orders through fulfillment and post-purchase service across B2B Commerce, B2C Commerce, and other channels. Its tools cover order visibility, routing, inventory, delivery estimates, fulfillment workflows, and returns. Agentic Order Routing can help resolve fulfillment exceptions and select fulfillment paths; Agentic Order Support provides self-service for order status, cancellations, and returns. Service agents can view order history, customer records, payment terms, and service tools together, and can complete customer transactions from the service console. Distributed Order Management provides drag-and-drop workflows, including starts from prebuilt supply chain workflows. Delivery estimates can use inventory, sourcing locations, and carrier transit times, and appear on product pages and checkout. Inventory availability can also appear on product detail pages and channels such as web-based chat. Salesforce lists prebuilt Commerce Cloud integration, Service Cloud integration, and B2C and B2B Commerce preintegration. It is a paid product with pricing on request and no free plan.

ShipHero WMS is warehouse management software for eCommerce brands and third-party logistics providers. It handles orders and returns, mobile picking and packing, live carrier rates, inventory insights, and reports. Inventory functions include multi-warehouse allocation, purchase orders and receiving, replenishment levels, cycle counting, kitting, putaway, and logs. Store and marketplace integrations include Amazon, BigCommerce, WooCommerce, eBay, Etsy, Magento 2.x, Shopify, Shopify Plus, Shopify POS, and Walmart, among others. Unsupported platforms can be handled through CSV order imports or a ShipHero API connection. The iOS app provides access to picking, receiving, inventory management, and Bluetooth scanner workflows; packing and workstation applications are available for Windows and Mac. ShipHero says it supports multifactor authentication and SAML2 single sign-on, is GDPR compliant, and is SOC 2 Type 2 audited and attested. Support tickets and email support are available around the clock. Standard WMS for Brands costs $1,995 a month, and WMS for 3PLs costs $2,145 a month. There is no free plan.