Salesforce Order Management vs Webgility
Salesforce Order Management
salesforce.comWebgility
webgility.comSide by side
| Figure | Salesforce Order Management | Webgility |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 13 |
| Spec score · Multichannel Ecommerce Software | 8.5 (#8) | 8.4 (#18) |
| Free plan | No | No |
| Integrations | Salesforce lists native Service Cloud integration, B2C and B2B Commerce preintegration, payment and tax gateways, shipping aggregators, AppExchange apps, and MuleSoft or partner integrations. | The site lists Shopify, Amazon, Walmart, eBay, Etsy, TikTok Shop, BigCommerce, WooCommerce, Wix, Magento, Shopify POS, Lightspeed POS, QuickBooks, and Xero. |
| Order limits | The Growth edition pricing page lists omnichannel inventory up to 50 locations in its edition description and up to 500 locations in its comparison section. | The listed plan tiers include monthly order limits, with additional orders available for a monthly charge on applicable plans. |
| Purpose | Salesforce describes Order Management as software to manage, fulfill, and service orders across the post-purchase experience. | Webgility connects ecommerce channels to accounting systems and automates transaction syncing and reconciliation. |
| Rating on G2 | 4.2 out of 5 from 121 reviews | 4.6 out of 5 from 386 reviews |
| Rating on Gartner Peer Insights | 4.0 out of 5 from 2 ratings | 3.9 out of 5 from 3 reviews |
| Rating on Trustpilot | 1.3 out of 5 from 659 reviews | 2.7 out of 5 from 6 reviews |
| Rating on TrustRadius | 7.9 out of 10 from 534 reviews and ratings | 9.6 out of 10 from 29 reviews and ratings |
| Support | The Standard Success Plan is included in all licenses and provides access to knowledge articles, documentation, Trailhead, and the Trailblazer Community. | Pricing lists free one-to-one onboarding and priority email, chat, or phone support for Pro and Advanced. |
| What it does | Salesforce Order Management centralizes order capture, fulfillment, shipping, payments, invoicing, servicing, cancellations, returns, exchanges, refunds, and reshipments. | Webgility connects ecommerce stores, marketplaces and point-of-sale systems with accounting software to synchronize orders, inventory, customers, products, pricing, shipping and payouts. |
Plans
Salesforce Order Management
- Order VisibilityPrice not published
- Order VisibilityPriced on request
- GrowthPrice not published
- GrowthPriced on request
- Salesforce Order Management — GrowthPriced on request
- Salesforce Order Management — Order VisibilityPriced on request
Webgility
- Pro$69 a month
- Advanced$199 a month
- Complete$599 a month
- Advanced (QuickBooks Enterprise)$199 a month
- Premium (QuickBooks Enterprise)$399 a month
- Basic$49 a month
- Pro$99 a month
- Plus$109 a month
- Advanced$199 a month
- Ecommerce Books Cleanup$249, paid once
In their own words
Salesforce Order Management
Salesforce Order Management manages orders through fulfillment and post-purchase service across B2B Commerce, B2C Commerce, and other channels. Its tools cover order visibility, routing, inventory, delivery estimates, fulfillment workflows, and returns. Agentic Order Routing can help resolve fulfillment exceptions and select fulfillment paths; Agentic Order Support provides self-service for order status, cancellations, and returns. Service agents can view order history, customer records, payment terms, and service tools together, and can complete customer transactions from the service console. Distributed Order Management provides drag-and-drop workflows, including starts from prebuilt supply chain workflows. Delivery estimates can use inventory, sourcing locations, and carrier transit times, and appear on product pages and checkout. Inventory availability can also appear on product detail pages and channels such as web-based chat. Salesforce lists prebuilt Commerce Cloud integration, Service Cloud integration, and B2C and B2B Commerce preintegration. It is a paid product with pricing on request and no free plan.
Webgility
Webgility connects ecommerce channels to accounting systems to sync transactions and reconcile activity. It can handle orders, returns, refunds, customer and item details, payouts, expenses, and fees, as well as inventory, prices, and costs. Listed connections include Shopify, Amazon, Walmart, eBay, Etsy, TikTok Shop, BigCommerce, WooCommerce, Wix, Magento, Shopify POS, Lightspeed POS, QuickBooks, and Xero. Advanced adds purchase order numbers, payment terms, bidirectional invoice payments, and company customers. Complete includes reconciliation for bank and credit card activity, payouts or settlements, customer statements, and channel settlements. The service is available on the web and as a Windows desktop application installed on a computer or server. Pro costs $69 a month billed annually and allows 300 orders per month, three months of historical data, and two sales channels. Other listed tiers range from Advanced at $199 a month billed annually to Complete at $599 a month billed annually. A 14-day trial is offered, but there is no free plan.