Sangoma Communications Platform vs Zoho Voice
Sangoma Communications Platform
sangoma.comZoho Voice
zoho.comSide by side
| Figure | Sangoma Communications Platform | Zoho Voice |
|---|---|---|
| Price from | — | $39/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 14 |
| Spec score · Business Phone Systems | 7.9 (#104) | 9.1 (#11) |
| Contact center | Cloud includes a departmental contact center with routing, reporting, and agent coaching. | Contact center features include multi-level IVR, call queues, live call monitoring, and listening, whispering, and barging. |
| Founded | 2001 | 1996 |
| Integrations | The cloud offering includes an embedded Microsoft Teams integration; the FAQ also names Salesforce features such as click-to-call, inbound screen pops, and call detail tracking. | Native integrations include Zoho CRM, Desk, Recruit, Bigin, Meeting, Cliq, Zoho One and ManageEngine ServiceDesk Plus. |
| Security and compliance | Sangoma’s FAQ states that its UCaaS is HIPAA-compliant and PCI-compliant, uses encryption for data in transit and at rest, and operates on its own private network. | Zoho Voice states that it is GDPR compliant and certified for ISO 27001, ISO 27017, ISO 27018, ISO 27701, SOC 2 Type II, ISO 9001, and ENS at medium level. |
| Support | Sangoma advertises 24/7 support; its UCaaS FAQ also lists a help center and a dedicated onboarding team. | The plan comparison lists 24/5 call, chat, and email support across plans, with priority support listed for Contact Center. |
| What it does | Combines business voice, video, messaging, collaboration, conferencing, and customer outreach on one platform. | Zoho Voice is a cloud business phone and contact-center service for local and international internet calling. |
Plans
Sangoma Communications Platform
- Sangoma Communications PlatformPriced on request
Zoho Voice
- SoloFree
- Enterprise Telephony - Basic$39 a month
- Standard$49 a month
- Enterprise Telephony - Standard$59 a month
- Enterprise Telephony - Contact Center$79 a month
- Business Phone - Team$120 a month
- Business Phone - Office$360 a month
- Business Phone - Corporate$1,200 a month
- BasicPrice not published
- Contact CenterPrice not published
In their own words
Sangoma Communications Platform
Sangoma Communications Platform has no write-up on Specifiction yet; its figures are above.
Zoho Voice
Zoho Voice is online telephony software for buying phone numbers and making or receiving local and international business calls through Zoho's cloud PBX. It supports inbound and outbound calling, local and toll-free numbers, forwarding, transfers, and direct extension dialing. Contact center tools include multi-level IVR, queues, live monitoring, and listening, whispering, and barging. The service also offers WhatsApp and Telegram messaging; two-way SMS is available for US, Canada, and Australia numbers. Call Intelligence can transcribe recorded calls and summarize intent, sentiment, customer satisfaction, and agent scores. Integrations include Zoho CRM, Desk, Recruit, Bigin, and ManageEngine ServiceDesk Plus Cloud, with Deluge available to connect other apps. Zoho Voice has a free plan and a 15-day free trial without a credit card. Paid plans start at $34/user/mo (annual). It runs on web, Windows, macOS, Linux, iOS, and Android. Zoho Voice is a separate subscription, not included in a Zoho One license. The maker was founded in 1996.