SatisMeter vs Zonka Feedback
SatisMeter
satismeter.comZonka Feedback
zonkafeedback.comSide by side
| Figure | SatisMeter | Zonka Feedback |
|---|---|---|
| Price from | $199/mo | $99/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 6 |
| Spec score · Nps Software | 8.3 (#4) | 8.4 (#3) |
| Spec score · Customer Satisfaction Software | 8.2 (#6) | 8.4 (#5) |
| Spec score · Net Promoter Score Software | 8.2 (#7) | 8.4 (#6) |
| Spec score · Customer Feedback Software | 8.2 (#20) | 8.4 (#16) |
| Spec score · Survey API Software | 8.4 (#13) | 8.4 (#15) |
| Custom integrations | SatisMeter says it supports API, webhooks, and Zapier for custom integrations. | The company says custom integrations are supported through APIs and middleware. |
| Headquarters | Prague, Czech Republic | Gurugram, Haryana, India |
| Integrations | Named integrations include Productboard, Segment, Intercom, Slack, Salesforce, Zapier, CustomerGauge, Customer.io, and Google Tag Manager. | Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others. |
| Security | SatisMeter says the platform was acquired by Productboard and directs customers to Productboard security information and its trust portal. | The company states that it is ISO 27001:2022 certified and GDPR and HIPAA compliant. |
Plans
Zonka Feedback
- Feedback Management$99 a month
- Feedback Management$199 a month
- Feedback Management$199 a month
- AI Feedback Intelligence$399 a month
- AI Feedback Intelligence$999 a month
- AI Feedback Intelligence$999 a month
In their own words
SatisMeter
SatisMeter gathers customer feedback through surveys intended to help teams understand customers and improve products or services. Templates cover NPS, CSAT, CES, and product-market-fit surveys, with varied question types, custom colors, conditional logic, and multilingual support. Teams can target users by attributes, trigger surveys based on events, schedule recurring surveys, and use throttling and sampling to limit over-surveying. Channels listed include web, in-app, email, iOS, and Android. Named integrations include Productboard, Segment, Intercom, Slack, Salesforce, Zapier, CustomerGauge, Customer.io, and Google Tag Manager; APIs and webhooks are also available for custom connections. Results appear in a dashboard, can be sent to connected tools, and NPS data can be exported as CSV. The free plan allows 25 responses per month. Growth costs $199 per month for 1,000 responses, and paid survey delivery pauses at the monthly response limit until the next billing period. Premium support is included in every plan.
Zonka Feedback
Zonka Feedback is a feedback-management platform with AI analysis for customer and employee responses. It collects surveys through email, SMS, WhatsApp, offline channels, websites, apps, in-product experiences, and other digital touchpoints. Teams can measure NPS, CSAT, and CES using a builder with more than 30 question types, templates, skip logic, branding, and multilingual support. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and links feedback themes to customer-experience metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and journey tracking. The app can collect responses offline on iPads and Android tablets, then synchronize when connected. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; APIs and middleware support custom connections. The company states ISO 27001:2022 certification and GDPR and HIPAA compliance, with regional hosting in the US, Europe, Australia, or India. Pricing is by custom quote, with a 14-day trial listed.