ScreenMeet Remote Support vs SimpleHelp

ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.

SimpleHelp combines remote support, unattended access, monitoring, automation and security for businesses and IT teams managing users and networks. Technicians can begin on-demand support sessions without installing software first on a user’s device, and WebTech lets them manage a queue and start sessions in a browser. Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management. Device monitoring provides real-time status, custom alerts and actions across managed devices. Customers can deploy a self-hosted server on-premises, on their own infrastructure or in the cloud. Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS; the Web API exposes session and server data for integration. SimpleHelp lists end-to-end encryption and controls including IP restrictions, technician authorization, multi-factor authentication, granular permissions and audits. Licensing is based on concurrently active sessions rather than technician accounts or devices. There is no free plan; the pricing note lists a 30-day trial and a starting price from $270. Standard and Business licences include one year of updates and email support.