SecurityTrax vs traqR
SecurityTrax
securitytrax.comtraqR
traqr.com.auSide by side
| Figure | SecurityTrax | traqR |
|---|---|---|
| Price from | $0.15/mo | A$99/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 10 |
| Spec score · Security System Installer Software | 7.7 (#11) | 8.3 (#7) |
| AI features | SecurityTrax Intelligence includes an AI Assistant, Inline Assists, automations, AI Summaries, and address intelligence. | AI agents can draft quotes from plain-English job descriptions and prepare safety documents such as SWMS. |
| Integrations | Listed connections include monitoring providers and dealer programs, Alarm.com, QuickBooks Online, payment and financing services, SMS via Twilio, eDocs, equipment vendors, and the SecurityTrax API. | The site names Xero, QuickBooks Online, Stripe, OpenAI, Google, Resend and Supabase as connected services. |
| Intended customers | The company describes the product as built for security dealers and providers managing monitoring, installation, and service operations. | traqR is aimed at Australian fire protection contractors, from owner-operators to businesses running multiple crews. |
| Purpose | SecurityTrax is an operating platform for security dealers and smart service providers, covering leads, customers, scheduling, work orders, inventory, accounting, reporting, and integrations. | traqR is a field service platform built for Australian fire protection contractors, covering AS 1851 servicing, fire asset registers, defects and AFSS readiness. |
| Support | AI-guided self-service support and documentation are included, and the company offers live online training sessions. | Support is offered by email and phone Monday to Friday, 8am–5pm AEST, with a stated one-business-day response aim. |
Plans
SecurityTrax
- Active customer storage$0.15 a month
- Customer create$3, paid once
- Operations Plus$5 a month
- Standard usage-based plan$250 a month
traqR
- 1 to 5 UsersA$99 a month
- StarterA$149 a month
- 6 to 10 UsersA$199 a month
- ProfessionalA$359 a month
- 11 to 50 UsersA$399 a month
- 51 to 200 UsersA$799 a month
- BusinessA$799 a month
- Business PlusA$1,200 a month
- CustomPriced on request
- Enterprise · 200+ UsersPriced on request
In their own words
SecurityTrax
SecurityTrax is an operating platform for security dealers and smart service providers managing monitoring, installation, and service operations. It covers leads, customers, scheduling, work orders, inventory, accounting, reporting, and integrations. Customer records can include credit checks, quotes, histories, equipment, messages, and parent-child relationships, with lead conversion supported. A unified calendar connects technician appointments and service work orders to customer and equipment records. SecurityTrax Intelligence lists an AI Assistant, Inline Assists, automations, AI Summaries, and address intelligence. Integrations include monitoring providers, dealer programs, Alarm.com, QuickBooks Online, payment and financing services, Twilio SMS, eDocs, equipment vendors, and the API. API access is included; most requests use SecurityTrax Tokens. The platform is described as fully mobile and lists web, Android, iOS, and API platforms. The standard plan has a 250.00 USD monthly minimum plus a one-time $250 setup fee for new signups.
traqR
traqR is a field service platform for Australian fire protection contractors, covering AS 1851 servicing, fire asset registers, defects, and AFSS readiness. It connects contracts, scheduling, on-site testing, reporting, defect quoting, and invoicing. Its asset register supports QR scanning, service intervals, inspection history, and defect tracking. Technicians can capture work without a signal and sync it when connectivity returns; the field app runs in a phone browser, while a native iPhone app is in beta testing. AI agents can draft quotes from plain-English job descriptions and prepare safety documents such as SWMS. Connections to Xero and QuickBooks Online sync accounting information, including invoices and expenses, and customers can take card payments through Stripe. Plans start at A$99 a month for one to five users, with unlimited jobs, clients, and assets and all features included. Higher listed tiers cost 199.00 AUD, 399.00 AUD, and A$799 a month for larger user groups. A 14-day trial is available. The maker says user sign-in uses two-factor authentication and each business's data is kept separate.