SedonaOffice vs Service Storm

SedonaOffice is financial management software for security companies, including dealers and integrators. Its accounting covers accounts payable, accounts receivable, and general ledger, while real-time job data helps users assess profitability during or after installation. Service operations include requests, inspections, scheduling, dispatch, inventory, expenses, and support for unlimited warehouses and vehicles. Reporting includes dashboards, analytics, a report manager, and a custom query builder. Customers can run the core modules on premises or use the hosted cloud service. Sedona-X Mobile for iOS and Android handles work orders, appointments, customer accounts, and field payments. Add-ons include eForms, Time & Attendance, Sales Automation, and others; SedonaAPI provides a REST interface for integration and is required for eForms, Time & Attendance, and Sales Automation. The documented on-premises client uses a Windows client-server setup. Direct VPN operation is unsupported; remote access uses Terminal Services or Remote Desktop Services on the SQL Server network. Pricing is on request, with a demo by request.

Service Storm is a field service platform that manages work from lead and quote through scheduling, dispatch, invoicing, and reviews. It is built for trades and local service businesses, with listed industries including electrical, plumbing, HVAC, construction, lawn care, cleaning, pest control, and handyman services. Teams can create customizable good-better-best quotes, schedule and dispatch with drag-and-drop tools, track technicians by GPS in real time, and manage customers, invoices, payments, and deposits. The iOS and Android app supports schedules, jobs, invoices, and customer communication. Otto, its AI agent, can build quotes, create customers and jobs, schedule visits, revise and reprice quotes or invoices, and answer questions about business records. A hosted MCP server connects with Claude and ChatGPT. Connections have read, drafts, or full-access consent levels, and requests are checked against current permissions. Tool calls are audited, but record contents and arguments are not stored. Connected assistants cannot message customers, collect payments, or accept quotes for a user. Plans start at $79/mo, billed monthly; optional on-site onboarding starts at $9,000.