SedonaOffice

SedonaOffice is an enterprise financial and operations platform for security dealers and integrators. It is best suited to organizations that want accounting tied to installation, service, and inventory workflows. Its breadth is compelling, but the on-premises option has specific Windows and remote-access requirements, and pricing is custom.

Overview

Bold Group offers SedonaOffice either on premises or as a hosted cloud service that includes the core modules. The product brings financial management together with installations, service operations, and inventory, rather than treating those as separate systems. That makes it a stronger fit for established security businesses with connected office and field workflows than for a small team seeking a clearly priced, lightweight service app.

Bold Group was established in March 2019 through the operational merger of Perennial Software, Bold Technologies, SIMS, and Secure Global Solutions. Its portfolio is supported by technical support and ongoing training programs.

Key features

Accounting and job oversight

Accounts payable, accounts receivable, and general ledger provide the core accounting functions. Real-time job data lets managers assess installation profitability while work is underway or after completion, keeping project economics visible alongside operations. Estimate building, contract management, billing, and invoicing also support the commercial side of the work.

Service and inventory operations

The system covers installations, expenses, service requests, inspections, scheduling, and dispatch. Inventory Management supports unlimited warehouses and vehicles, a practical advantage for companies coordinating stock across multiple locations and fleets. Reporting tools include a custom query builder, report manager, dashboards, and analytics, giving teams several ways to examine operational and financial data.

Mobile, integrations, and add-ons

Sedona-X Mobile runs on iOS and Android and supports work orders, appointments, customer accounts, and field payments. Optional modules include eForms, Time & Attendance, Sales Automation, SedonaSync, SedonaDocs, SedonaWeb, SedonaBackup, and SedonaAPI. SedonaAPI provides a REST interface for connecting other databases and modules, but it is required for Time & Attendance, eForms, and Sales Automation, so those capabilities come with an integration dependency.

Maker documentation covers integrations or integration documentation for Sebis, WeSuite, FireNspec, Stages, Manitou, and QuoteWerks. SedonaWeb states that it encrypts data with SSL and is PCI compliant with ACH Direct. SedonaBackup sends database backups over a secured SSL connection to an access-controlled tier-1 data center and verifies backups monthly.

Pricing

SedonaOffice is paid software with custom pricing; the SedonaOffice plan has no published price, and demos are by request. There are no published seat counts, usage quotas, trial terms, or renewal terms to weigh against the quote. Organizations should request pricing against their deployment choice and required modules, especially because the API is necessary for three add-ons.

The paid plan is aimed at security businesses needing the connected accounting and operational capabilities described above. The available plan information does not establish a cheaper tier or what it would exclude, so buyers should confirm module inclusion and support terms before comparing proposals.

Platforms

SedonaOffice supports web, Windows, iOS, Android, API, and self-hosted deployment. The hosted cloud option includes core modules. The documented on-premises client uses a Windows client-server setup; direct operation over VPN is not supported. Remote access is supported through Terminal Services or Remote Desktop Services on the SQL Server network, a material infrastructure consideration for organizations with distributed staff.

Sedona-X Mobile provides iOS and Android access for field tasks. Business management phone support, including SedonaOffice, is available Monday through Friday from 8:00 AM to 6:00 PM ET; after-hours support is by appointment. The support and maintenance plan includes technical issue resolution, product updates and upgrades, guided upgrade support, portal access, and unlimited support requests.

Who it's for

SedonaOffice is designed for security organizations, including dealers and integrators, that need financial oversight linked to installations, service, dispatch, and inventory. Its unlimited warehouses and vehicles and real-time job profitability data are particularly relevant when operations span multiple crews or locations. It is less suitable for buyers who require a public price before engaging a vendor or need direct VPN access to an on-premises client.

Pros and cons

Pros: Accounting and real-time job profitability sit alongside installation and service operations, reducing the divide between financial and field oversight.

Pros: Inventory supports unlimited warehouses and vehicles, while mobile tools cover work orders, appointments, customer accounts, and field payments.

Pros: The hosted cloud option includes core modules, and support maintenance includes unlimited support requests and guided upgrade support.

Cons: Pricing is custom and demos are by request, so buyers cannot quickly compare a public seat-based price.

Cons: On-premises use requires a Windows client-server environment; VPN operation is unsupported, with remote access routed through Terminal Services or Remote Desktop Services.

Cons: SedonaAPI is a prerequisite for eForms, Time & Attendance, and Sales Automation, adding a dependency for teams that want those modules.

Alternatives

HiveSuite is worth comparing for a smaller crew seeking a published entry price: its Solo plan is £34.99 a month, billed monthly, includes VAT, and covers one admin plus two crew with all features; a yearly option is £349 per year, inc. VAT. It also has a free trial and supports desktop as well as mobile platforms.

Ascora may suit trade startups or teams of up to 30 technicians looking for per-user pricing. Essentials is $45 a month per user for trade startups, while Elite is $59 a month per user for teams up to 30 technicians; a free trial is available.

AlarmOps is another security-focused option to compare when a small engineering team wants a stated monthly package: Starter is £59 a month for up to three engineers, with no job limits, mobile apps, digital forms, BAFE compliance, email support, and live chat. It offers a free trial.

Service Storm is a possible alternative for a solo user who wants a cancel-any-time monthly plan: Solo costs $79 a month and includes one user, unlimited customers, jobs, quotes, and invoices, plus $5 per month in Otto AI credits (about 60 tasks). It supports API access and offers a free trial.

Tradescraft offers a lower stated starting price for teams comparing per-user plans: Core plan is A$29 a month per user, billed monthly, with GST included where applicable in Australia and New Zealand. A free trial is available.

traqR is a paid option for buyers who prefer a published tier covering a defined user band: 1 to 5 Users costs A$99 a month and includes unlimited jobs, clients, and assets with all features. It also offers a free trial.

Ember Software is another paid alternative, with subscription pricing set out in an applicable Subscription Order rather than a public price.

Browse the Security System Installer Software category for more options.

Verdict

SedonaOffice is the stronger fit for security dealers and integrators that need accounting, job economics, service operations, and inventory managed together, particularly where unlimited warehouses and vehicles matter. Its hosted option and field app extend that operational reach. Look elsewhere if a transparent price is essential or if an on-premises team needs direct VPN access; for everyone else, confirm module requirements, deployment fit, and custom pricing before committing.