Sendcloud vs TrackLogy

Sendcloud is a shipping platform for e-commerce that connects online stores with couriers and supports label creation, tracking and returns. It imports order details so users can choose delivery options and create labels one at a time or in bulk. Sendcloud lists connections to more than 170 international carriers and over 100 plug-and-play integrations, including Shopify, Etsy, Amazon, Magento, eBay, WooCommerce, Odoo and Zendesk. Custom connections are available through an API; users can also create shipments manually or upload orders by CSV. Post-purchase features include branded tracking pages, customer notifications, returns portals, checkout delivery options and shipping analytics. The free plan covers up to 20 parcels per month without a subscription fee or courier contract. A 14-day trial is listed with no credit card required. Paid plans vary by users, integrations, shipping rules and annual label volumes: Lite is listed at €280.10 a month with a 4,800-label yearly maximum. Sendcloud says it fully supports shipping from Austria, Belgium, France, Germany, Italy, the Netherlands, Spain and the United Kingdom, with conditions applying in other countries. It describes GDPR compliance, encryption and EU-region hosting.

TrackLogy is a post-purchase platform for ecommerce brands that brings shipment tracking, customer updates, and shipment data into one service. It detects carriers from tracking numbers, keeps shipment history in a unified feed, and supports issue detection and alerts. The company says it covers more than 1,200 active providers across 150+ countries; status responses target about two minutes, subject to carrier response time. Milestone-triggered email and SMS notifications use customizable branded templates and customer preference controls. A public tracking page is available on every plan, while custom domains, brand customization, product recommendations, and review prompts require a paid plan. Analytics cover carrier on-time performance, transit times, issue rates, WISMO correlations, and scheduled exports. WooCommerce has a native WordPress plugin, and custom platforms can use the REST API; the Shopify app is marked coming soon. The API offers tracking, real-time webhooks, API-key authentication, and an OpenAPI 3.1 specification. The free plan allows 20 shipments per month. Pro costs $9 a month, billed $9/mo or $110/yr, and includes 1,200 shipments per year. A 14-day trial costs nothing and allows 100 shipments.