| Price from | $8,333.33/mo | $2,083.33/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · Feedback Analytics Software | 7.3 (#10) | 7.2 (#12) |
| Spec score · Customer Interaction Analytics Software | 7.1 (#16) | 7.0 (#17) |
| Spec score · AI Sentiment Analysis Software | 7.3 (#13) | 7.1 (#15) |
| Spec score · Customer Experience Analytics Software | 7.1 (#19) | 7.1 (#20) |
| Spec score · Text Analytics Software | 7.3 (#26) | 7.1 (#28) |
| Spec score · Voice of Customer Software | 7.1 (#23) | 7.1 (#24) |
| Company history | SentiSum says it started in 2021 and identifies Sharad Khandelwal as its founder. | Thematic says it officially launched in 2017 after its founders developed a solution for analyzing survey responses and connecting themes to metrics. |
| Data handling | The pricing page states that customer data never trains models made available to other customers. | Thematic says customer data is not used to train models for other clients, and offers PII redaction during data ingestion. |
| Integrations | Listed integrations include Zendesk, Salesforce, Genesys, AWS Connect, Intercom, Freshdesk, Dixa, Gorgias, Typeform, SurveyMonkey, Trustpilot, and social channels. | Integration options include one-click integrations, API access, sFTP, file uploads, and custom integrations; listed connections include Qualtrics, Intercom, Zendesk, Slack, BigQuery, and Snowflake. |
| Support | The company offers hands-on onboarding, a dedicated customer success manager, regular check-ins, and ongoing optimization. | The Foundation plan includes an assigned Customer Success Manager and 24/7 support, while the pricing FAQ describes a Customer Success team. |
