Service Pro vs TruckingOffice

Service Pro is a field service management platform for organizations that service, install, and maintain physical equipment. Dispatchers can assign technicians to work orders, follow job status in real time, and keep customers informed. A color-coded, drag-and-drop scheduler filters technicians by location, skill level, and certification. Service calls can become work orders, including through call-to-quote and call-to-order conversions. The native mobile app runs on iOS, Android, and Windows devices and supports offline work. Technicians can review work orders, customer and asset history, and contract or warranty coverage, then record labor, parts, photos, and signatures. The mobile app can integrate with systems such as QuickBooks, NetSuite, and Viewpoint. API access requires a separately purchased Service Pro API Connector license. A subscription includes a secure hosted cloud environment, ongoing dedicated support, and account management. Pricing is customized, billed annually per user, and implementation fees also apply. MSI says free trials may be offered when appropriate for a customer's evaluation; customers are directed to contact sales.

TruckingOffice provides TMS and ELD software for owner-operators and fleet builders, with web, Android, and iOS access. The TMS tracks dispatch details and invoices, including payment status and overdue invoices. Its IFTA reporting tracks miles and fuel gallons by state, calculating mileage automatically with PC*Miler. Pro plans add load planning, LTL dispatch, factoring and remit-to support, and driver settlement management. The ELD app supports driver logs, duty-status changes, daily log certification, and roadside inspection reports; its vehicle interface device reads the truck’s ECM and connects to a phone or tablet by Bluetooth. TMS plans range from $25 a month for Basic Owner/Operator to $130 a month for Pro Fleet, with truck counts and workflows varying by plan. ELD options include $23 a month or $240 a year. A 30-day trial is offered. The TMS page states there are no additional-user fees or contracts and that customers can cancel at any time. Free support is advertised.