ServiceChannel vs ServicePower
ServiceChannel
servicechannel.com
ServicePower
servicepower.comSide by side
| Figure | ServiceChannel | ServicePower |
|---|---|---|
| Price from | $500/mo | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Field Service Management Software | 8.4 (#26) | 8.8 (#12) |
| Analytics | ServiceChannel provides standard and custom reporting on spending, work orders, provider performance and operational trends. | Configurable dashboards and reports provide operational and KPI analytics for field-workforce management. |
| Documentation and support | ServiceChannel University provides knowledge-base articles covering registration, setup, work orders, check-in/out, invoicing, integrations, fees and scorecards. | Servicers can search a knowledge base and how-to guides inside ServicePower HUB and submit support tickets through Atlassian-hosted portals. |
| Founded | 1999 | G2 lists ServicePower as serving customers since 1996. |
| Headquarters | Greenville, South Carolina, United States | McLean, Virginia, United States |
| Integrations | REST APIs support work-order creation and updates, check-in/out, proposal submission, invoice generation and status tracking. | Workforce Connectors and APIs connect ServicePower with CRM, ERP, workforce-management, customer, contractor, and other enterprise systems. |
| Rating on Capterra | 4.5 out of 5 from 157 reviews | 4.4 out of 5 from 9 reviews |
| Rating on G2 | 4.2 out of 5 from 168 reviews | 4.4 out of 5 from 18 reviews |
| Rating on GetApp | 4.5 out of 5 from 157 reviews | 4.4 out of 5 from 9 reviews |
| Rating on TrustRadius | 9 out of 10 from 15 reviews | 9 out of 10 from 1 review |
| Security | The company links to a Trust Center and publishes a Product Security Incident Response Policy, but the opened Trust Center page did not expose details. | The Trust Center lists SOC 1 Type II and SOC 2 Type II attestations and describes encryption in transit and at rest, access controls, and ongoing monitoring. |
| What it does | ServiceChannel is a facilities-management system for multi-location organizations to manage maintenance work orders, invoices, providers, projects and assets in one system. | ServicePower is a field-service and mobile-workforce platform covering scheduling, routing, dispatch, contractor management, warranty claims, and business intelligence. |
| Work-order management | The platform supports creating, assigning, tracking and completing maintenance and repair work orders across locations. | The platform automates work-order creation, appointment search, booking, and related routine tasks. |
Plans
ServiceChannel
- Provider API integration$500 a month
- ServiceChannel ManagedPriced on request
- ServiceChannel PlatformPriced on request
- ServiceChannel PlatformPriced on request
ServicePower
- Employed WorkforcePriced on request
- Contracted WorkforcePriced on request
- Blended WorkforcePriced on request
- ServicePower HUBFree
In their own words
ServiceChannel
ServiceChannel has no write-up on Specifiction yet; its figures are above.
ServicePower
ServicePower is web-based software for managing field service work across employed, contracted, or blended workforces. Its listed capabilities include route optimization, customer portals, invoicing, and payments. Employed Workforce combines scheduling and mobile access with customer self-service, work order management, analytics, and Vision AI. Contracted Workforce includes dispatch, contractor reimbursement, contractor management and compliance, customer self-service, work order management, and analytics. Blended Workforce brings together scheduling, mobile access, dispatch, contractor reimbursement, contractor management and compliance, and customer self-service. ServicePower HUB covers work order management, warranty and cash-on-demand job management, parts ordering, payment processing, estimates, and invoices. The software runs on the web. ServicePower offers a free plan, with pricing on request. The maker is based in McLean, Virginia, United States.