ServiceChannel vs Smart Service
ServiceChannel
servicechannel.com
Smart Service
smartservice.comSide by side
| Figure | ServiceChannel | Smart Service |
|---|---|---|
| Price from | $500/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Field Service Management Software | 8.4 (#26) | 8.8 (#10) |
| Company history | ServiceChannel says it has served multi-site businesses since 1999 and joined Fortive in 2021. | The company timeline says My Service Depot began in 1992, Smart Service Enterprise launched in 2001, iFleet in 2010 and Smart Service Cloud in 2019. |
| Company legal name | The privacy policy identifies the company as ServiceChannel.com, Inc. | Crunchbase lists the legal entity as My Service Depot, LLC, an active privately held company founded by Skip Stringfield. |
| Documentation and support | ServiceChannel University provides knowledge-base articles covering registration, setup, work orders, check-in/out, invoicing, integrations, fees and scorecards. | The FAQ says customers receive online manuals, feature training videos, a dedicated onboarding team and ongoing US-based help-desk support. |
| Founded | 1999 | 1992 |
| Headquarters | Greenville, South Carolina, United States | Dublin, Ohio, United States |
| Integrations | REST APIs support work-order creation and updates, check-in/out, proposal submission, invoice generation and status tracking. | Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage. |
| Mobile app | The ServiceChannel Mobile app supports work orders, asset records, proposals, invoices, site audits, and push notifications on iOS and Android. | iFleet runs on iPhone, iPad and Android and supports offline work, notes, photos, signatures, equipment records, forms, navigation and payments. |
| Rating on Capterra | 4.5 out of 5 from 157 reviews | 4.3 out of 5 from 269 reviews |
| Rating on G2 | 4.2 out of 5 from 168 reviews | 4.3 out of 5 from 13 reviews |
| Rating on GetApp | 4.5 out of 5 from 157 reviews | 4.3 out of 5 from 269 reviews |
| Rating on Google Play | 4.06 out of 5 from 380 ratings | 2.7 out of 5 from 75 reviews |
| Security | The company links to a Trust Center and publishes a Product Security Incident Response Policy, but the opened Trust Center page did not expose details. | Smart Service states that payment transactions use PCI-compliant encryption. |
| What it does | ServiceChannel is a facilities-management system for multi-location organizations to manage maintenance work orders, invoices, providers, projects and assets in one system. | Smart Service is field-service management software for trades that combines scheduling, dispatch, work orders, customer records, invoicing and QuickBooks synchronization. |
| Work orders | Work order management is included in all ServiceChannel Platform subscriptions. | Technicians can receive schedules, update job status, complete digital forms and submit work orders from mobile devices. |
Plans
ServiceChannel
- Provider API integration$500 a month
- ServiceChannel ManagedPriced on request
- ServiceChannel PlatformPriced on request
- ServiceChannel PlatformPriced on request
Smart Service
- Standard SubscriptionPrice not published
- Enterprise SubscriptionPrice not published
- Purchase OptionPrice not published
- Standard Subscription (Cloud or Desktop)$129.99 a month
In their own words
ServiceChannel
ServiceChannel has no write-up on Specifiction yet; its figures are above.
Smart Service
Smart Service has no write-up on Specifiction yet; its figures are above.