ServiceCore vs SysAid
ServiceCore
servicecore.app
SysAid
sysaid.comSide by side
| Figure | ServiceCore | SysAid |
|---|---|---|
| Price from | — | $89/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Enterprise Service Management Software | 7.3 (#19) | 8.7 (#5) |
| Spec score · IT Service Management - Enterprise Software | 7.4 (#15) | 8.7 (#7) |
| Spec score · IT Problem Management Software | 7.3 (#30) | 8.7 (#10) |
| Deployment | The pricing page offers cloud or on-premises deployment and single-tenant or ESM multi-tenant architecture. | SysAid offers Cloud and On-Premises delivery, and its FAQ says the Cloud edition includes some features unavailable on-premises. |
| Headquarters | Istanbul, Turkey | Airport City, Israel |
| Integrations | Integration Management provides REST endpoints using HTTP and JSON, plus email integration, inbound and outbound flows, webhooks, and field mapping. | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. |
| Mobile | The mobile service management app supports offline work, tickets and work orders, QR and barcode scanning, signatures, photos, GPS, and push notifications. | SysAid's mobile solution lets users create and view incidents and requests, add notes and attachments, and see history on iOS and Android. |
| Security | The Integration Platform says API keys, OAuth 2.0, basic auth, and mTLS credentials are stored in an encrypted secret vault and integration runs are traceable. | The pricing page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. |
| Support | Support is available by email-to-ticket, self-service portal, phone, remote desktop, knowledge base and documentation, and in-product form. | Both plans list 24/6 support; the page gives Professional and Enterprise P1 response times of 3 hours and 1 hour, respectively. |
Plans
ServiceCore
- Pro FullPrice not published
- Pro LitePrice not published
- StandardPrice not published
In their own words
ServiceCore
ServiceCore has no write-up on Specifiction yet; its figures are above.
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.