ServiceCore vs TOPdesk
ServiceCore
servicecore.app
TOPdesk
topdesk.comSide by side
| Figure | ServiceCore | TOPdesk |
|---|---|---|
| Price from | — | £51/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Enterprise Service Management Software | 7.3 (#19) | 8.6 (#7) |
| Spec score · IT Service Management - Enterprise Software | 7.4 (#15) | 8.5 (#9) |
| Spec score · IT Problem Management Software | 7.3 (#30) | 8.6 (#11) |
| Deployment | The pricing page offers cloud or on-premises deployment and single-tenant or ESM multi-tenant architecture. | TOPdesk runs mainly as SaaS but also supports on-premises installations for organizations requiring local control. |
| Headquarters | Istanbul, Turkey | Delft, Netherlands |
| Integrations | Integration Management provides REST endpoints using HTTP and JSON, plus email integration, inbound and outbound flows, webhooks, and field mapping. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Mobile | The mobile service management app supports offline work, tickets and work orders, QR and barcode scanning, signatures, photos, GPS, and push notifications. | TOPdesk Mobile is available through the web application and the App Store and Play Store. |
| Security | The Integration Platform says API keys, OAuth 2.0, basic auth, and mTLS credentials are stored in an encrypted secret vault and integration runs are traceable. | The platform page states that TOPdesk is SOC 2 certified and reports 99.9% average uptime. |
| Support | Support is available by email-to-ticket, self-service portal, phone, remote desktop, knowledge base and documentation, and in-product form. | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. |
Plans
ServiceCore
- Pro FullPrice not published
- Pro LitePrice not published
- StandardPrice not published
In their own words
ServiceCore
ServiceCore has no write-up on Specifiction yet; its figures are above.
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.