ServiceCore vs Vivantio
ServiceCore
servicecore.appVivantio
vivantio.comSide by side
| Figure | ServiceCore | Vivantio |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Enterprise Service Management Software | 7.3 (#19) | 8.5 (#9) |
| Spec score · IT Problem Management Software | 7.3 (#30) | 8.5 (#13) |
| Assets and CMDB | It tracks hardware, software, and licenses and maps configuration item dependencies in a CMDB. | Asset management and CMDB capabilities track configuration items through their lifecycle and link them to tickets and changes. |
| Automation | The platform offers visual workflows, service automation, approval flows, low-code form design, and an integration/API layer. | No-code automation supports event-triggered actions, approvals, notifications and escalations. |
| Company history | The maker says ServiceCore grew from Educore, founded in 2000, and describes its experience as spanning back to 2000. | Vivantio was founded in 2003 and says it is headquartered in Boston with a product and engineering team in Bristol, UK. |
| Deployment | The pricing page offers cloud or on-premises deployment and single-tenant or ESM multi-tenant architecture. | Vivantio offers a SaaS platform and can deliver an on-premise deployment when regulatory requirements require it. |
| Headquarters | Istanbul, Turkey | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom |
| Integrations | Integration Management provides REST endpoints using HTTP and JSON, plus email integration, inbound and outbound flows, webhooks, and field mapping. | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. |
| Reporting | Reporting includes real-time dashboards, SLA and performance reports, workload analytics, custom reports, and trend views. | Reporting includes dashboards, KPI and SLA analytics plus FLEXGrid live data. |
| Support | Support is available by email-to-ticket, self-service portal, phone, remote desktop, knowledge base and documentation, and in-product form. | Pricing includes dedicated onboarding, a customer success manager and US and UK technical support. |
Plans
ServiceCore
- Pro FullPrice not published
- Pro LitePrice not published
- StandardPrice not published
In their own words
ServiceCore
ServiceCore has no write-up on Specifiction yet; its figures are above.
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.