Servicely HR Service Delivery vs Sunrise HRCM
Servicely HR Service Delivery
servicely.ai
Sunrise HRCM
sunrisesoftware.comSide by side
| Figure | Servicely HR Service Delivery | Sunrise HRCM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · HR Service Delivery Software | 7.3 (#9) | 7.8 (#3) |
| Company | Servicely lists an office at Level 3, 31 Alfred Street, Sydney, Australia, and does not state a founding year on the about page. | Sunrise says it is a UK company independently owned since 1994 and acquired by Volaris in April 2022. |
| Headquarters | The contact page lists offices in Sydney, Australia, and London, United Kingdom. | London, United Kingdom |
| Purpose | Servicely HR Service Delivery helps employees access HR support and guidance through a 24/7 self-service portal. | Sunrise HRCM centralises employee cases, queries, requests and documentation for HR teams. |
| Reporting | The HR solution provides reports and dashboards for data-driven insights. | HRCM provides performance reporting and statistics that can be viewed by time period, group or individual support agent. |
Plans
Servicely HR Service Delivery
- Servicely HR Service DeliveryPriced on request
In their own words
Servicely HR Service Delivery
Servicely HR Service Delivery is a cloud-based HR service platform with web and API access. Its 24/7 employee portal provides HR answers, policies, leave balances, HR case submission, and services such as recruitment support. HR teams get request management, employee document management, onboarding and offboarding, case management, and knowledge management. A no-code/low-code workflow builder automates employee requests, approvals, follow-ups, onboarding, and offboarding. An AI virtual agent handles common HR inquiries around the clock, while reports and dashboards provide operational insights. Servicely can connect with an HRIS through a secure REST API. Cloud integrations use token-based REST APIs; on-premises systems can use PowerShell, ODBC, or REST APIs. Listed connections include Microsoft Intune, Entra ID, SCCM, Graph API, Slack, Teams, Lansweeper, NinjaOne, and Netsuite. Customer instances use dedicated single-tenant architecture, and Servicely says customer data is not used to train AI models. Data is encrypted at rest and in transit with AES-256. Pricing is on request, with a live demo arranged through the company.
Sunrise HRCM
Sunrise HRCM brings employee HR cases, queries and requests into a system where HR teams can track progress through resolution and retain an audit trail. Employees can submit cases, check and update them, and search HR information through a mobile-accessible self-service portal. HR teams can publish internal processes and policies in a searchable knowledge hub. A Microsoft Teams chatbot connected to ChatGPT and the organisation’s SharePoint can help employees lodge cases and find answers. Response and resolution targets are calculated using impact, urgency and priority, with settings for operating hours, holidays and pausing the clock. Feedback workflows can assign investigation, approval and remediation tasks. Reports can break down performance by day, week, month or year, and by group or support agent. Access to case data can be limited by user rights. External applications can connect through a REST API; listed integrations include Microsoft Teams, SharePoint, ChatGPT, Power Automate and Power BI. Sunrise offers a free trial by arrangement, but does not state its duration. Pricing is available on request.