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SPECIFICTION
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ServiceNow Service Catalog vs TOPdesk

ServiceNow Service Catalog

servicenow.com

TOPdesk

topdesk.com

Side by side

FigureServiceNow Service CatalogTOPdesk
Price from—£51/mo
Free plan——
Free trial—Yes
Open source——
WebYesYes
iOS—Yes
Android—Yes
API—Yes
Self-hosted—Yes
Plans published33
Spec score · IT Service Catalog Software5.9 (#22)8.5 (#9)
HeadquartersSanta Clara, California, United StatesDelft, Netherlands

Plans

ServiceNow Service Catalog

  • ITSM FoundationPriced on request
  • ITSM AdvancedPriced on request
  • ITSM PrimePriced on request

ServiceNow Service Catalog pricing →

TOPdesk

  • Essential£51 a month
  • Engaged£72 a month
  • Excellent£101 a month

TOPdesk pricing →

In their own words

ServiceNow Service Catalog

ServiceNow Service Catalog has no write-up on Specifiction yet; its figures are above.

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TOPdesk

TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.

Visit topdesk.com