ServicePilot VoIP Monitoring vs sip-exporter
ServicePilot VoIP Monitoring
servicepilot.comsip-exporter
github.comSide by side
| Figure | ServicePilot VoIP Monitoring | sip-exporter |
|---|---|---|
| Price from | $0.50/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Linux | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · VoIP Monitoring Software | 7.9 (#6) | 7.9 (#7) |
| Deployment | The page describes SaaS, hybrid and on-premise deployment options. | The project provides a single-container deployment and says the container must run privileged with host networking to access eBPF and the network interface. |
| Purpose | ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms. | sip-exporter is an open-source eBPF sensor that turns SIP signaling and correlated RTP traffic observed on a Linux host into Prometheus metrics and Grafana dashboards. |
| Support | Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours. | The project directs users to GitHub Issues for support, bug reports, and feature requests, and to its security policy for private vulnerability reports. |
Plans
ServicePilot VoIP Monitoring
- Object Monitoring$0.50 a month
- SaaS Base subscription$435 a month
In their own words
ServicePilot VoIP Monitoring
ServicePilot VoIP Monitoring tracks call infrastructures and collaboration systems across vendor environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It automatically finds voice, video and unified communications resources and inventories phones, gateways, video bridges and licenses. Call quality views cover overall communications, individual sites and users. The service relates server, network and application performance indicators to call quality by zone to help locate incidents. For Avaya Aura, it analyzes how many seconds of a call have a bad MOS. Deployment choices described include SaaS, hybrid and on-premise. A free account gives access to real-time monitoring without payment details; a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at $0.50 per month, with rates decreasing by quantity; SaaS Base is $435 per month. The free cloud offer is hosted through a Microsoft Azure partnership.
sip-exporter
sip-exporter is a free, open-source Linux and self-hosted eBPF sensor for SIP and correlated RTP monitoring. It exposes Prometheus metrics at /metrics, including SIP traffic, active sessions, RFC 6076 performance, voice quality, RTP, RTCP, fraud, and diagnostic measures. RTP analysis covers jitter, packet loss, packet-delay variation, and E-model MOS; RTCP sender and receiver statistics include loss, jitter, and round-trip time linked by SSRC. Documented fraud indicators include registration scans, INVITE bursts, account takeover after a registration country change, and False Answer Supervision. A Grafana dashboard has 11 sections, with Prometheus alert examples and Alertmanager examples for Slack, PagerDuty, and email. Metrics are documented for Prometheus, VictoriaMetrics, Grafana Cloud, and compatible scrapers. Deployment uses a single container that must run privileged with host networking. Capture is limited to IPv4/UDP SIP and related RTP/RTCP, and the sensor must see signaling and media on the same call path.