ServicePilot VoIP Monitoring vs SolarWinds VoIP & Network Quality Manager
ServicePilot VoIP Monitoring
servicepilot.comSolarWinds VoIP & Network Quality Manager
solarwinds.comSide by side
| Figure | ServicePilot VoIP Monitoring | SolarWinds VoIP & Network Quality Manager |
|---|---|---|
| Price from | $0.50/mo | $8/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · VoIP Monitoring Software | 7.9 (#6) | 7.8 (#9) |
| Deployment | The page describes SaaS, hybrid and on-premise deployment options. | VNQM runs on the SolarWinds Platform as a self-hosted product. |
| Headquarters | Pornichet, France | Austin, Texas, USA |
| Purpose | ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms. | VNQM monitors VoIP call quality and WAN performance using metrics including jitter, latency, packet loss, round-trip time, and mean opinion score. |
| Security | ServicePilot describes Active Directory or LDAP authentication and HTTP, SSL and TLS among its security features. | SolarWinds recommends installing the SolarWinds Platform on a server that is neither public nor internet-facing and recommends HTTPS on port 443 for web-related connections. |
| Support | Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours. | The VNQM support page offers self-led onboarding, product documentation, troubleshooting articles, training resources, and ticket submission. |
Plans
ServicePilot VoIP Monitoring
- Object Monitoring$0.50 a month
- SaaS Base subscription$435 a month
SolarWinds VoIP & Network Quality Manager
- SolarWinds Observability Self-Hosted (includes VoIP & Network Quality Manager)$8 a month
In their own words
ServicePilot VoIP Monitoring
ServicePilot VoIP Monitoring tracks call infrastructures and collaboration systems across vendor environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It automatically finds voice, video and unified communications resources and inventories phones, gateways, video bridges and licenses. Call quality views cover overall communications, individual sites and users. The service relates server, network and application performance indicators to call quality by zone to help locate incidents. For Avaya Aura, it analyzes how many seconds of a call have a bad MOS. Deployment choices described include SaaS, hybrid and on-premise. A free account gives access to real-time monitoring without payment details; a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at $0.50 per month, with rates decreasing by quantity; SaaS Base is $435 per month. The free cloud offer is hosted through a Microsoft Azure partnership.
SolarWinds VoIP & Network Quality Manager
SolarWinds VoIP & Network Quality Manager (VNQM) is a self-hosted tool for monitoring VoIP calls and WAN performance. It tracks jitter, latency, packet loss, round-trip time, and mean opinion score, with synthetic call tests and SIP trunk monitoring. Call detail and management records help locate affected calls, inspect paths, review quality metrics, and identify common error codes. Real-time alerts trigger when user-defined quality or network thresholds are exceeded. VNQM monitors Cisco IP SLA and Juniper RPM operations between source and target devices with current and historical QoS metrics. Supported call managers include Cisco Unified Communications Manager, Cisco CallManager Express, and Avaya Communication and Media Server. It runs on the SolarWinds Platform with web and Windows access. The listed plan including VNQM costs $8 per month; VNQM does not support over six million calls monthly.